TELEMEDICINE FOR INJURED EMPLOYEES

24/7 Work Injury Care

Get injury care on demand

Concentra Telemed® is designed to treat relatively minor work-related injuries and illnesses. It allows you to get the care they need promptly regardless of time or location.

Not sure if your company uses Concentra Telemed? Check with your supervisor before getting started.

READY TO USE CONCENTRA TELEMED?

How a Concentra Telemed Visit works

What steps do you take after being authorized to use telemedicine for a reported work injury?

  • Launch

    Go to www.concentratelemed.com

  • Create

    Click “Create Patient Account,” enter location and basic info, and select “First Visit Work Injury.”

  • Confirm

    Check acknowledgment box select “Confirm Visit,” and wait for the care coordinator.

  • Check-In

    Care coordinator connects for patient check-in and places you in a virtual waiting room.

  • Visit

    Clinician connects for evaluation, diagnosis, and treatment, and reconnects you with care coordinator for checkout.

    Need Help?

    Call 1-855-835-6337 to to speak to a telemedicine expert.

      Injured employee FAQs

      • To access Concentra Telemed, you’ll need the following:

        • Computer, smartphone, or tablet with a webcam and microphone
        • Photo ID
        • Email address

        There are three ways to access Concentra Telemed:

        1. Web: Go to www.concentratelemed.com from your computer or laptop
        2. Mobile Web: Go to www.concentratelemed.com from your smartphone or tablet
        3. App: Download the app from Google Play or the Apple App Store

      • Concentra Telemed delivers 24/7 access in all available states except Hawaii and will continue to provide anytime access as we expand to other states. Click here for current state-by-state availability.

      • Yes – to access concentratelemed.com, PC and Android users should open Google Chrome or Mozilla Firefox. Mac and Apple users should open Safari. You cannot access concentratelemed.com using Internet Explorer.

      • Recommended mobile device options are as follows:

        • Any Apple (iOS) device newer than three years old and running iOS 8 or higher
        • Any Android device newer than two years old and running Android 4.4 or higher

        For the best experience using the mobile app, a Wi-Fi connection of 4G or higher is recommended using a current iOS or Android device with a mic and webcam.

      • It depends on your injury or illness. Each visit will vary according to how much time is needed with the clinician.

      • Concentra Telemed deploys a HIPAA-compliant system of secure communication to maintain the integrity of your protected health information (PHI). The platform is equipped to monitor communications for prevention of accidental or malicious breaches. In addition, Concentra does not record video visits or store patient records in this platform.

      • If you need help or have technical issues, call 855.835.6337. Technical assistance is available 24/7.

      quick treatment for minor injuries

      You can use Concentra Telemed for injuries that are eligible for workers’ compensation but don’t require in-person care, such as:

      Initial Injuries

      • Relatively minor strains/sprains
      • Bruises/contusions
      • Tendonitis/repetitive-use injuries
      • Relatively minor burns, cuts, and scrapes
      • Work-related rashes
      • Bloodborne pathogen (BBP) exposures
      • Psychological trauma

      Not Treatable

      • Head injuries
      • Eye injuries
      • Groin injuries