Concentra's self-service portal provides employers, workers’ compensation payors, and third-party administrators (TPAs) quick access to account information and visit results through a single automated system.
Since our founding in 1979, Concentra has been dedicated to patient-centered care throughout our operations, which has only been strengthened by our current leadership.
Chairman, President and Chief Executive Officer
In June, 2015, Keith Newton rejoined Concentra as president and chief executive officer. He was president and chief operating officer of the organization from 2007 to 2011 after serving in key management and operational roles. Keith’s most recent experience (2011 to 2015) was as president and chief executive officer of DentalOne Partners.
From 1995 to 1999, Keith helped direct the operations of OccuSystems, Inc. one of the companies that merged to form Concentra in 1997, and from 1999 to 2007, he served as president of Concentra's former Health Services division.
Prior to joining Concentra in 1995, he worked for Columbia HCA’s Ambulatory Surgery Division and its predecessor Medical Care International. Keith earned his BBA in accounting from Texas A&M University.
John Anderson, DO, FACOEM
Executive VP, Chief Medical Officer
John Anderson directs the delivery of medical care for the entire Concentra organization. He joined Concentra in 1993 and offers more than 35 years of experience in occupational medicine. He is responsible for overseeing the medical practice, assuring evidence-based health care, and supervising more than 1,200 clinicians.
Dr. Anderson is a Fellow of the American College of Occupational and Environmental Medicine (ACOEM) and board certified in both occupational medicine and health care quality management. He has served as an appointed member of the Michigan Workers' Compensation Advisory Council and Wayne State University's Occupational Medicine Resident Advisory Committee. He is a contributing author and co-editor of the reference textbook: Low Back Pain: An Evidence-Based, Biopsychosocial Model for Clinical Management.
Dr. Anderson is a graduate of John Carroll University and Kansas City University of Medicine and Biosciences.
Executive VP, Customer Growth & Experience
John deLorimier oversees enterprise activities driving the customer experience, including acquisition, relationship management, and service delivery. He leads Concentra’s sales, marketing, product development, and customer support teams and is accountable for the company’s onsite business. As a key member of Concentra’s executive leadership team, he provides strategic direction and decision-making for the company.
He previously served as segment vice president of product and sales development for Humana, where he oversaw a variety of marketing, sales operations, and product integration initiatives for the employer group segment. He has also held senior roles in professional services organizations advising Fortune 500 companies on sales effectiveness, channel optimization, change management, innovation, and knowledge management.
John earned undergraduate and graduate degrees from Virginia Tech.
Greg Gilbert, MBA, CPAM
Senior VP, Chief Reimbursement and Governmental Relations Officer
Greg Gilbert joined Concentra in 1994 and provides reimbursement, managed care contracting, and pricing management and operational direction for the organization. He is also actively involved in legislative initiatives in various states concerning workers' compensation laws and policies. Greg has participated in numerous public presentations at workers' compensation public hearings with respect to proposed changes to laws, policies, and fee structures.
Greg earned his Bachelor of Science in health professions from Texas State University and his MBA from the University of Dallas. He is a certified patient account manager (CPAM) through the American Association of Health Care Administrative Management (AAHAM).
Senior VP, Chief Information Officer
Jim Talalai leads Concentra’s Information Services team and is responsible for the organization’s information-sharing capabilities and technology infrastructure. With extensive experience in operations, systems and strategy, Jim ensures Concentra’s patients, customers and colleagues benefit from comprehensive and secure information platforms and services.
Before joining Concentra, Jim served in key leadership roles during his 18-year tenure at Select Medical, including Director of Information Services, Chief Information Officer, and Chief Operating Officer. Prior to Select Medical, Jim was Director of Information Technology for Horizon/CMS Healthcare, served in information technology positions at Continental Medical Systems, and held development positions with PHICO Insurance Company and with Harrisburg HealthCare.
Jim earned his undergraduate degree in business administration-management science from Shippensburg University and his master’s degree in management information systems from Penn State University.
Matthew DiCanio MBA
Senior VP, Chief Development and Strategy Officer
Matthew DiCanio leads and executes on Concentra’s key growth and business improvement strategies, merger and acquisition activities, real estate activities, and business analytics functions.
Before joining Concentra, Matthew held various positions in finance, mergers and acquisitions, and management in the health care arena, with a focus on clinician services. His experience includes serving as principal and co-head of the health care vertical at MHT MidSpan, a national middle-market investment bank based in Dallas; as an investment banker with Bank of America Merrill Lynch in New York City; and as a CPA with KPMG, LLP, also in New York City.
After earning a B.S. in Business Administration from the University of Richmond (VA), Matthew later earned an MBA in Finance and Economics from Columbia Business School in New York City.
Senior VP, Chief Clinical Services Officer
Giovanni leads all clinical aspects of Concentra's physical rehabilitation program and operationally supports Concentra’s Advanced Specialist program, ancillary services, peer review services, managed pharmacy and referrals management team.
Giovanni joined Concentra in 2011 and served as Vice President of Therapy Operations, supporting the Northeast and Mid-Atlantic regions prior to joining the executive leadership team in 2016. For more than 20 years, Giovanni has developed a focus in outpatient orthopedics, clinical outcomes, sports medicine, and occupational medicine. In addition to his clinical background, he has diverse experience working in financial services industry, business analytics, and academics.
Giovanni received his undergraduate degree from Stockton University and received his Master’s degree in Physical Therapy from UMDNJ-Rutgers University, and is certified in Orthopedic Manual Therapy.
Dani Kendall, SPHR
Senior VP, Human Resources
Dani Kendall leads Concentra's field human resources functions, including the HR mergers and acquisitions due diligence process, talent acquisition, training and field support, compensation, and employee relations.
Prior to joining Concentra in 2000, Dani held human resources leadership roles in a variety of industries including computer retail (CompUSA), dental management (United Dental Care), and life insurance (Protective Life Insurance).
Dani maintains her Senior Professional in Human Resources (SPHR) designation and earned her BBA degree in marketing from Texas Christian University, where she was a scholarship athlete in swimming.
Su Zan Nelson, CPA
Senior VP, Chief Financial Officer
Su Zan Nelson has rejoined Concentra as Chief Financial Officer. She first joined the organization in 2001 and most recently served as Senior Vice President and Chief of Finance. She is responsible for all facets of Concentra's financial and other statistical reporting, planning and budgeting, capital management, and auditing activities.
In 2014, Su Zan served as interim CFO DentalOne Partners, a dental management service organization supporting 160 dental practices, and in 2015 Su Zan served as the CFO for MedPost Urgent Care, a division of Tenet Health with 45 urgent care centers. Her experience also includes health care-related financial consultation to several leading corporations.
Su Zan earned her bachelor's degree in finance from the University of Texas at Arlington and is a certified public accountant (CPA).
Senior VP, Chief Sales Officer
Jon Conser serves as Chief Sales Officer, overseeing customer acquisition and management by leading Concentra’s field sales, strategic national accounts, payor relationships, LAB/TPA, telemedicine and specialty network relationships
Jon has served in various key sales management roles since joining Concentra in 2003, initially serving as vice president of national accounts in Concentra’s managed care division.
Prior to joining Concentra, Jon held various management sales leadership positions with financial, insurance, automotive, and oil & gas companies. He received a BBA in business from Southern Methodist University.
Senior VP, Chief Operating Officer - East Region
Mike Kosuth is responsible for the day-to-day operations of more than 166 community medical centers in Concentra’s east region. He is also responsible for employer onsite clinics and the operations of the Concentra Advanced Specialists line. He joined Concentra in 1996 and has held various roles involving day-to-day operations, de novo center development, and practice acquisitions.
Mike has a Bachelor of Science from the University of Akron and a Master of Business Administration from Kent State University.
SENIOR VP, CHIEF OPERATING OFFICER - West Region
Doug McAndrew executes Concentra’s strategic field operations
in the western United States, overseeing 159 of Concentra’s community medical
centers and 42 onsite health facilities. In this role, he optimizes and manages field
operations, is responsible for P&L (profit and loss) of all sites, and ensures
Concentra’s strategic and financial success in our west group.
After starting at Concentra in 1994 as a sales account
executive, Doug quickly became known as a top performer, driving revenue and
aggressively growing Concentra’s customer base. His efforts were recognized
with multiple promotions, culminating in a promotion to vice president of sales.
After eleven years in sales, Doug transitioned to Concentra’s operations team,
leading a culture of accountability and driving results in key business units
before being promoted to senior vice president of operations.
Doug has a Bachelor of Science in Business Administration
from Texas State University.
Senior VP, Chief Marketing and Innovation Officer
Tom Devasia leads Concentra’s marketing, digital, and product teams and is accountable for the company’s telemedicine program. In this role, he oversees the planning, development and execution of marketing efforts across all channels to drive customer awareness, acquisition and engagement. He also directs the development of innovative products, services and processes to address evolving customer needs.
Prior to joining Concentra in 2016, Tom held roles of increasing responsibility in product innovation, marketing, and brand strategy at global and U.S. Fortune 100 health care companies.
Tom earned dual Bachelor of Arts degrees in biology and business from Bellarmine University and has a MBA in marketing and international business from Xavier University.
Chief Operating Officer - Onsites
Dawn Carter leads national operations for Concentra’s onsite clinic business. In this role, she is accountable for all aspects of the program, including P&L, strategy, account management and onsite customer and patient experience.
Dawn joined Concentra in 2011 as director of operations and has held positions of increasing responsibility until being promoted to chief operating officer for the onsite business. She has more than 20 years in health care, having directed various business expansion and operational efforts for MedStaff prior to joining Concentra.
She has a Bachelor of Science in Health Science from West Chester University in Pennsylvania.