Concentra makes all reasonable efforts to comply with HIPAA — the Health Insurance Portability and Accountability Act of 1996 – and privacy regulations and State privacy laws and regulations. We take these matters very seriously and have instituted numerous internal and external measures to maximize compliance. The following related pages detail our full HIPAA and privacy program:
HIPAA Information — General discussion about protected health information (PHI) and Concentra’s role in protecting it
Notice of Privacy Practices — Describes your guaranteed rights under HIPAA and how Concentra can user your protected health information (PHI)
Confidentiality Statement — Detailed, legal description of the requirements protecting the privacy of our patients’ health information
SMS Text Policy — Our company’s specific terms and conditions and statement on protecting personally identifiable information (PII) that's communicated through this medium
Privacy (HIPAA) Concerns
For HIPAA-related issues or questions, please contact us at 800.819.5571.
Patient requests, as well as requests from other medical providers, for medical records should be sent to the center where services were provided. Submitting requests directly to Ciox will delay processing.
Attention attorneys: your medical records requests should be sent directly to Ciox using the link below for submission instructions. Direct questions should not be sent to Ciox, but to the center.
Note: Concentra is no longer using ChartRequest as its ROI provider.
The following forms are to be used in connection with patient’s guaranteed rights under HIPAA:
Please note: Please use our Location Finder tool on this site for center contact information (i.e. phone, mailing, address, fax). For closed sites, please submit relevant form to the Privacy Office (email:[email protected]); fax:214-775-4408; mail: 4714 Gettysburg Rd, Mechanicsburg PA 17055).
Access Records Request— This form is used for the patient to request access to the patient’s own protected health information (PHI). Submit to the Medical Records Custodian for the center where the patient was seen.
Consumer Authorization Request:— This form is used for a patient to authorize/direct PHI to a designated individual/entity. Submit to the Medical Records Custodian for the center where the patient was seen.
Amend Records Request — This form is used to request an amendment to clinical information in a patient’s medical record. Submit to the Medical Records Custodian for the center where the patient was seen. NOTE: Clerical errors are not requests for amendment and should be addressed to the treating location staff.
*Confidential Handling Request — This form is used to request an alternate method of communication other than what is on the file for confidentiality reasons. It should NOT be used for Access or Authorization requests.
Complaint Form — Please contact center leadership where you received services to submit a privacy related complaint/concern. You can also contact the HIPAA Hotline at 800-819-5571. For non-privacy related customer service matters, please contact the Concentra Customer Care line at 1-866-944-6046.