privacy (hipaa) information

Safeguarding Protected Health Information

HIPAA Compliance

Last updated: April 2024

Concentra makes all reasonable efforts to comply with HIPAA — the Health Insurance Portability and Accountability Act of 1996 – and privacy regulations and State privacy laws and regulations. We take these matters very seriously and have instituted numerous internal and external measures to maximize compliance. The following related pages detail our full HIPAA and privacy program:

  • HIPAA Information — General discussion about protected health information (PHI) and Concentra’s role in protecting it 
  • Notice of Privacy Practices — Describes your guaranteed rights under HIPAA and how Concentra can user your protected health information (PHI)
  • Confidentiality Statement — Detailed, legal description of the requirements protecting the privacy of our patients’ health information 
  • Internet Privacy Policy — Our company’s specific statement on protecting personally identifiable information (PII) that's communicated through this medium
  • SMS Text Policy — Our company’s specific terms and conditions and statement on protecting personally identifiable information (PII) that's communicated through this medium

    Privacy (HIPAA) Concerns

    For HIPAA-related issues or questions, please contact us at 800.819.5571.

      Medical records requests

      • Patient requests, as well as requests from other medical providers, for medical records should be sent to the center where services were provided. Submitting requests directly to Datavant [formerly known as Ciox] will delay processing.
      • Attention attorneys: your medical record requests should be sent directly to Datavant using the link below for submission instructions. Direct questions should be sent to Datavant, but not the center.
      • Note: Concentra is no longer using ChartRequest as its ROI provider. 

      Forms for Patient Rights

      The following forms are to be used in connection with patient’s guaranteed rights under HIPAA:

      Please note: Please use our Location Finder tool on this site for center contact information (i.e. phone, mailing, address, fax). For closed sites, please submit relevant form to the Privacy Office (email:[email protected]); fax:214-775-4408; mail: 4714 Gettysburg Rd, Mechanicsburg PA 17055).

      *These rights may be limited for certain services, such as workers compensation.