Email Encryption

Security For Private Information

Your Privacy Is Important to Us

Concentra believes that privacy is paramount, especially when it comes to sensitive and confidential information, and is implementing an e-mail encryption system as a proactive step to create an added layer of security, protecting the exchange of protected health information (PHI).

    Establishing a Secure Connection

    Following the transmission of an encrypted e-mail, clients will receive an e-mail notice about the message with a link to set-up an account. Recipients will need to establish their e-mail as a secure server site. This can be accomplished in two ways:

    1. Recipients can register their information as an accepted user name and password by following the steps in the e-mail notification, which includes setting up a log-in and password within the encryption site.
    2. A client company can receive sensitive information directly through e-mail, by setting up a TLS connection between your company's e-mail client and Concentra's e-mail system. Through the TLS connection, every member of your organization will be cleared to receive information without the need for each individual to create his/her own account and password in order to view the e-mail.

      Types of Encryption Information

      Beginning Aug. 1, any e-mail from Concentra that contains certain sensitive and confidential information or PHI will be encrypted. This new level of security will not affect every e-mail message; only e-mail messages that contain any of the following information will be encrypted:

      • Social Security Numbers
      • National Drug Code Diagnoses, Code Names, and Code Routes
      • CMS Procedure Codes
      • ICD-9 Codes
      • American Banking Association Numbers
      • Credit Card Numbers

      For more information about Concentra's encryption system, clients should contact their account representative or Concentra's toll-free client number at 1-800-232-3550.