Lady using telemedicine on her tablet.

TELEMEDICINE IN THE WORKPLACE

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    About Concentra Telemed

    Concentra Telemed is a telemedicine platform dedicated to the treatment of minor, work- related injuries and illnesses. It helps employers minimize lost duty time and productivity losses that occur when businesses send employees with minor conditions to hospitals and urgent care clinics.

    Concentra Telemed provides:

      Female speaking to a doctor through her laptop via telemedicine.

      How it Works

      To get started, the following will be needed:

      Man standing in a field using his phone for telemedicine services.

      What it Treats and Where it's Available

      Initial Injuries

      • Grade I/II strains/sprains
      • First-degree burns
      • Back strains/sprains
      • Neck strains/sprains
      • Contusions
      • Abrasions
      • Rashes
      • Tendonitis/repetitive-use injuries
      • Bloodborne pathogen (BBP) exposures

      Injury Rechecks

      • Some wound and laceration checks
      • Second-degree burns
      • Moderate cervical and low back injuries
      • Significant sprains, strains, and contusions
      • Routine postoperative checks

      Concentra Telemed is not appropriate for serious or life-threatening conditions. For such conditions, please seek emergency medical assistance immediately.

      How to Use Concentra Telemed

      What happens after an employee reports a work-related injury?

        CONCENTRA HAS EXPANDED ITS TELEMEDICINE SERVICES

        Concentra Telemed is now available in Concentra medical centers throughout the nation. The telemedicine services available in all states with a Concentra footprint are as follows:

          Employer FAQs and Resources

          • Employer Resources

          • How do I get started?

            First, report any work-related incident to your supervisor, who will assist in using Concentra Telemed. Go to Google Play or the Apple App Store to download the Concentra Telemed app on your mobile device. You can also go to concentratelemed.com to access from a computer.

          • How long does a Concentra Telemed visit take?

            The length of each visit depends on your condition and medical needs. One advantage of using Concentra Telemed for qualified injuries is you will not spend time traveling to and from a medical facility or sitting in a waiting room.
          • How do I authorize a telemedicine visit?

            An employer authorization form must be submitted to use Concentra Telemed. The authorization form can be submitted in the following ways:

            • Email ([email protected])
            • Portal (https://portal.concentra.com/login)
            • Fax (844-371-8990)
            • Screen shot (Hold the form up to the camera at start of video visit)
          • Can any mobile device work?

            For the best experience using the app, a Wi-Fi connection of 4G or higher is recommended using a current iOS or Android device with a mic and webcam.

            iOS Operating System (iOS 10 or newer required)

            • iPhone 5 and newer
            • iPad 4th gen and newer
            • iPad Mini 2
            • iPod Touch 6th gen and newer

            Microsoft Windows Operating System : recommended that you use the latest version of Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Safari (Mac only). You cannot access concentratelemed.com via mobile device.

          • Is Concentra Telemed available 24/7/365?

            Concentra Telemed delivers 24/7 access in all available states except Hawaii and will continue to provide anytime access as we expand to other states.

          • How secure is a Concentra Telemed visit?

            Concentra Telemed deploys a HIPAA-compliant system of secure communication to maintain the integrity of your protected health information (PHI). The platform is equipped to monitor communications for prevention of accidental or malicious breaches. In addition, Concentra does not record video visits or store patient records in this platform.
          • Can I use Concentra Telemed while traveling with work?

            It depends on the state. Our ultimate goal is to provide nationwide access to occupational health clinicians using our telemedicine platform; however, there are some states where Concentra Telemed is currently unavailable.

          • Can I use Concentra Telemed for my primary care needs?

            No. Concentra Telemed is a telemedicine platform designed to manage less serious work injuries only. It should not be utilized to treat health conditions that are not work-related.
          • What if I need technical assistance?

            If you need help or have technical issues, call 855-835-6337.