Male construction worker using a tablet for telemedicine services.

Telemedicine in the workplace

Access to care anytime from anywhere

Become a Concentra Telemed Customer

    Concentra Telemed Features and Benefits

    Concentra Telemed is a telemedicine solution used to treat employees with relatively minor work injuries and illnesses. It helps minimize lost duty time, avoid unnecessary hospital or urgent care visits, and increase overall productivity.

    Concentra Telemed provides:

      Concentra Telemed can provide screening evaluations for employees with potential work-related exposure to COVID-19. Authorization to Treat is required.

      Female speaking to a doctor through her laptop via telemedicine.

      How it Works

      To get started, the following will be needed:

      Man standing in a field using his phone for telemedicine services.

      What it Treats and Where it's Available

      Initial Injuries

      • Grade I/II strains/sprains
      • First-degree burns
      • Back strains/sprains
      • Neck strains/sprains
      • Contusions
      • Abrasions
      • Rashes
      • Tendonitis/repetitive-use injuries
      • Bloodborne pathogen (BBP) exposures

      Injury Rechecks

      • Some wound and laceration checks
      • Second-degree burns
      • Moderate cervical and low back injuries
      • Significant sprains, strains, and contusions
      • Routine postoperative checks

      Concentra Telemed is not appropriate for serious or life-threatening conditions. For such conditions, please seek emergency medical assistance immediately.

      How to Use Concentra Telemed

      What happens after an employee reports a work-related injury?

        Concentra Delivers Comprehensive Telemedicine Services

        Concentra Telemed is available in Concentra medical centers throughout the nation. The telemedicine services available in all states with a Concentra footprint are as follows:

          Frequently Asked Questions

          • What do I need for my employees to use Concentra Telemed?

            To access Concentra Telemed, employees will need an internet-enabled device (i.e., smartphone, tablet, or computer) with a webcam and microphone. A quiet, private place should also be set aside for the employee’s telemedicine visit.

          • Can employees access Concentra Telemed on any mobile device?

            Recommended mobile device options are as follows:

            • Any Apple (iOS) device newer than 3 years old and running iOS 8 or higher
            • Any Android device newer than 2 years old and running Android 4.4 or higher

            For the best experience using the mobile app, a Wi-Fi connection of 4G or higher is recommended using a current iOS or Android device with a mic and webcam.

          • Can Concentra Telemed be used for urgent care or primary care visits?

            No. Concentra Telemed is intended for employees with relatively minor, work-related injuries or illnesses that are eligible for workers’ compensation.

          • How long does a Concentra Telemed visit last?

            The length of each telemedicine visit varies depending on each employee’s treatment needs. It’s worth noting that with telemedicine, no time is spent traveling to and from a medical facility.
          • How would I know if an employee should use Concentra Telemed instead of seeing a clinician in person?

            We’ll give you clinical guidelines ahead of time so that you know exactly what can be seen via Concentra Telemed – and what should be seen in a Concentra medical center. Our care coordinators also screen employees when they log into Concentra Telemed to ensure that they’re triaged to the correct place, whether that’s Concentra Telemed, a Concentra medical center, or an emergency department.

          • How secure is a Concentra Telemed visit?

            Concentra Telemed deploys a HIPAA-compliant system of secure communication to maintain the integrity of your employees’ protected health information (PHI). The platform is equipped to monitor communications for prevention of accidental or malicious breaches. In addition, Concentra does not record video visits or store patient records in this platform.

          • Is Concentra Telemed available 24/7/365?

            Concentra Telemed delivers 24/7 access in all available states except Hawaii and will continue to provide anytime access as we expand to other states. Click HERE for current state-by-state availability.

            An employee who wishes to work with a Concentra team at a local center to see a clinician he/she is used to, can contact the center for an appointment during that center’s operating hours.

          • Is Concentra Telemed only a first-aid option, meaning an injured or ill employee will eventually have to visit a Concentra medical center?

            No. Most employees with injuries that are treatable using Concentra Telemed are fully treated from onset to post-recovery via our telemedicine platform. Should in-person care be required, the injured or ill employee will be referred to the nearest Concentra medical center to continue treatment.

          • What other services are available through Concentra Telemed?

            COVID-19 Return-to-Work Evaluation: Evaluate employees who tested positive for or were potentially exposed to COVID-19 before they return to work.

            Physical Therapy: Employees previously seen at a Concentra medical center for physical therapy may be eligible to use our telemedicine platform to continue their rehab sessions.

            Telemedicine Transfer-of-Care Evaluation: Employees who were injured at work and began treatment with another health care provider may have the option to transfer work injury care to Concentra via Concentra Telemed.

            Some of the additional telemedicine services require an appointment and/or authorization. Other conditions may also apply. Contact your nearby Concentra medical center for more information.

          • Is Concentra Telemed less expensive than seeing a clinician in person?

            The visit charge is the same, as you’re still paying for the clinician’s expertise. The cost savings come from the amount of time saved, because employees:

            • Don’t have to leave work for treatment
            • Don’t waste time sitting in a waiting room
            • Can get treatment right away, ensuring compliance with occupational injury laws and potentially improving recovery time for better return-to-work outcomes
          • Is technical support available with Concentra Telemed?

            Yes. We provide 24/7 technical support.