Occupational Health FAQ Man Earphones Factory

Frequently Asked Questions

  • How do I set up an account with Concentra?

    We can provide you with a packet of information about services and pricing in your area. To have a local account representative contact you, either complete the online contact form, or call the closest Concentra location using our Location Finder.

  • What should employees or job candidates bring when they visit a Concentra medical center?

    Employees and job candidates will need to bring a completed Employer Authorization for Treatment Form, signed by your designated company representative and indicating the service(s) to be performed. They must also provide a photo ID (driver’s license, passport, military ID, employment badge or student identification card).

  • Who do I contact to discuss my account charges?

    Your local center operations director will be happy to assist you with any billing questions. You can find the telephone number for your local Concentra medical center by using our Location Finder.

  • How can I obtain employer authorization forms?

    You can download an electronic copy of the Employer Authorization for Treatment Form directly from our website. You can also authorize directly via the Concentra Employer Portal. Sign up for the Portal today!

  • How long will it take to get drug test results?

    Drug test results typically take 24 to 48 hours, depending on the type of test being performed (e.g., urine, hair or DOT). If Concentra serves only as the collection site for your drug tests, then results will be reported to you directly from your selected lab/third-party administrator, and result times may vary.

  • How can I learn more about the testing services for federally regulated programs such as the Department of Transportation (DOT) and the Federal Highway Administration (FHA)?

    To learn more about what we offer, talk to one of our workforce health experts

    If you just want to learn more about the types of testing services—and the agencies that regulate them—visit their websites:

    Department of Labor (DOL)
    Department of Transportation (DOT)
    Federal Highway Administration (FHA)

  • How do I update the current contact information for my company account?

    Sign up for the Concentra Employer Portal to update your account information. 

    Your center operations director can also provide a complete review of your protocols and contact information and make any necessary updates. You can find their phone number with our Location Finder.

  • We have offices in multiple states. How should I set up my account so that my reporting instructions are available in any of your Concentra medical centers and ensure that I receive complete reporting for all of my employees?

    Be sure to provide your account representative with the zip codes for your various office locations. Your account representative will then identify relevant center locations and facilitate your account setup or introduce you to one of Concentra's national account sales managers for an appropriate follow-up on your extended needs.

  • Do you have special procedures for treating minors?

    A parent or legal guardian should accompany a minor. If you are not the legal guardian, you will need a notarized statement signed by a parent or the legal guardian authorizing you to give permission for services and billing, if appropriate.

  • May employees bring their children along with them?

    Unfortunately, no. Due to the nature of certain services—for example, drug testing and physical therapy—only the patient and staff are allowed in the testing and treatment areas. Be sure to let your employees know so they can make arrangements beforehand.