Your Urgent Care VIsit

What Can You Expect During Your Visit

Great Expectations

We want your visit to a Concentra clinic to go smoothly. The information here can help ensure the time you spend at the clinic is both effective and efficient.


  • Be sure to bring any required forms that the clinician may need to fill out, such as school physical forms, immigration physical forms
  • If you’ve been referred to Concentra by another clinician, be sure to bring any documents provided by the referring clinician, such as a prescription from your primary healthcare provider.

Types of Payment

For those who are paying out of pocket or have a copay, payment is due at the time of your visit. We do accept several types of payment, including Visa, MasterCard, American Express and Discover.

What to Know

During your visit, we will need some brief information from you to help process any necessary paperwork and provide you with the best treatment. Here is what we will need from you or may ask you to provide during your visit:

  • Photo identification - Patients and adults who accompany patients under age 18 will need to have a photo identification, such as a driver’s license, passport, military ID, employment badge, or student identification card.
  • Proof of insurance - If you’re paying with insurance for a non-work-related injury or illness, we will need to see your proof of insurance in order to bill your provider.
  • Your medical history information and any allergies.
  • Any current prescriptions and over-the-counter medications you’re currently taking.

    Checking In

    When you check in, you will be greeted by our welcoming staff, who will help you register. They will:

    1. Give you two forms that you can fill out at the clinic (you can also download and fill them out before your visit):
    2.  Ask you to present your ID card and insurance card and pay your deductible, co-pays, and/or co-insurance if you’re insured
    3. Collect a visit fee if you are not insured
    4. Assist you in paying any previous balance.
    5. NOTE: If you have printed and filled out the above forms, be sure to bring with you when you check in.