Patient being treated at an onsite clinic

How to Build an Effective Onsite Health Center

By Haley Bass | 03/05/2018

While a lot of larger companies have improved productivity and cut costs by adding onsite health centers, smaller and mid-size businesses have been hesitant to do the same. To be fair, onsites have been marketed more toward these enterprises, showcasing all the services an onsite can offer, which can come with a pretty hefty price tag. That large investment is worthwhile for companies with 2000 or more employees, but it’s a bit cost-prohibitive for a company of only 200.

The size of your business shouldn’t dictate your access to health care services. And onsite health centers shouldn’t come in one-size-fits-all packages. Between the diversity in size, work functions, and health care needs, each company is unique. Their health care should be the same.

No matter the size or health care needs of your business, there’s an onsite for you. Onsite health centers are customizable and flexible, so any company can enjoy the benefits of onsite health care. There’s a large variety of service and staffing options, allowing you to pick and choose what’s best for your workforce.

Onsite Service Options

When employers establish medical care in the workplace, it’s often to provide routine injury care for common cuts, scrapes, burns, and minor issues. But onsites are not limited to urgent care. You can choose the services you need, whether you want to focus on work-related injury care, injury prevention, wellness, or all the above.

If you’re a smaller business, you may just need an occupational health or urgent care program. Larger businesses may benefit from a wider variety, including wellness programs and physical therapists. The result is a solution that is customized to the needs of your workforce.

Here are some potential onsite service set ups for your business:

  • For a business with under 500 employees: injury triage, clinical testing, case management, and injury prevention education
  • For a business with under 2000 employees: work-related injury treatment, occupational health and urgent care, concierge pharmacy, and health counseling
  • For a business with 2000+ employees: all the above, plus wellness services, physical therapy, and telemedicine

Onsite Staffing Options

Along with the services you’re providing, onsite staff levels are also customizable and flexible. Staffing can vary from a single individual, such as a registered nurse (RN) or an athletic trainer, to a full clinical team that can include physicians, nurse practitioners, physical therapists, nurses, health coaches, x-ray technicians, and support staff.

Full-time and part-time status can also be flexible. You might decide to staff an RN full time, and a physical therapist just two days a week. Your staffing model should match your service offerings to deliver effective care and get the most benefit from your onsite center.

Here are some potential onsite staffing options for your business:

  • For a business with under 500 employees: registered nurse and certified athletic trainer
  • For a business with under 2000 employees: nurse practitioner, medical assistant, and registered nurse
  • For a business with 2000+ employees: physician, registered nurse, medical assistant, physical therapist, and health coach

Your Partner in Onsite Health Services

Don’t let the number of choices overwhelm you. With a partner who has experience in implementing and managing onsite health centers, you won’t have to make any decision alone.

Concentra has nearly 40 years of experience in occupational health, and 25+ years in managing onsites for businesses of all sizes in a variety of industries. We take a consultative approach to health, partnering with you to identify the needs of your workforce and create a unique onsite just for you. Using two proprietary tools, Concentra onsite health centers are designed to meet your current needs as well as your long-term health and wellness goals.

Before getting started, a Concentra onsite expert will perform an Organization Evaluation by conducting interviews, observing the workforce and location, and reviewing objective data. They will use this information to determine your company’s cultural readiness for an onsite clinic, and recommend what services will initially benefit your workforce.

While in some cases we might recommend that you start small, Concentra will also develop a framework that considers the long-term growth of your onsite center. This Onsite Continuum tool uses a multi-year framework to match onsite services with an employer’s need over their lifetime as a client. It starts with the recommendations from the Organizational Evaluation, then provides a logical succession plan to improve overall workforce health.

Through all the evaluations and recommendations, Concentra works as your strategic partner to help implement and manage the most effective onsite for your business.

If you’re ready to start an onsite health center for your business, or you just want to learn more, you can enjoy a free consultation with one of our onsite health experts.