Telemedicine Care Coordinator - Full Time - Addison, TX

Job Id
183517
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20211217T184855Z
Overview

We are offering a $1,000 SIGN ON BONUS!

Concentra, one of the largest health care companies in the nation, has an opening for a Telemedicine Care Coordinator. As a Telemedicine Care Coordinator you will be the face of Concentra, making a positive difference in the patient experience and quality of care. You will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. While you will be assisting patients virtually, you will be based in our Corporate office in Addison, Texas.  The shift is midday from 2:30 p.m. to 11:00 p.m. but is subject to change. 

 

 

The experience you will gain in this role is limitless, as are the career opportunities within Concentra.  You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude, decision making and excellent communication skills will make a direct, meaningful impact on the patient experience.

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Responsibilities

As a Telemedicine Care Coordinator, you will:

 

  • Welcome, via video, patients and obtain medical histories from patients; verify patient information
  • Coordinate patient care through video intake call
  • Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
  • Screen and triage patients based on intake questions
  • Route patient to Concentra doctor or other appropriate care
  • Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
  • Document in electronic medical record
  • Assist other team members as needed
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Qualifications
  • High school graduate or equivalent
  • Customarily has at least one year of experience with patient interaction via phone and video, preferred
  • Customarily at least one year of working in a healthcare office environment, preferred
  • Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus
  • Patient interaction via phone and video required
  • Knowledge of telemedicine is a plus
  • Demonstrated Intermediate knowledge of PCs, word processing, and data entry
  • Demonstrated excellent decision making, customer service and communication skills
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Benefits

WORK ENVIRONMENT AND CONDITIONS:

  • Fast paced
  • Deadline-oriented
  • Clinical office environment

BENEFITS SUMMARY:

  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program  

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, including disability/veterans 

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