Telemedicine Care Coordinator - Full Time

Job Id
180162
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20211117T025508Z
Overview

Concentra, one of the largest health care companies in the nation, has an opening for a Telemedicine Care Coordinator. As a Telemedicine Care Coordinator you will be the face of Concentra, making a positive difference in the patient experience and quality of care. You will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. While you will be assisting patients virtually, you will be based in our Corporate office in Addison, Texas.  The shift is midday from 2:30 p.m. to 11:00 p.m. but is subject to change.

 

 

The experience you will gain in this role is limitless, as are the career opportunities within Concentra.  You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude, decision making and excellent communication skills will make a direct, meaningful impact on the patient experience.

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Responsibilities

As a Telemedicine Care Coordinator, you will:

 

  • Welcome, via video, patients and obtain medical histories from patients; verify patient information
  • Coordinate patient care through video intake call
  • Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
  • Screen and triage patients based on intake questions
  • Route patient to Concentra doctor or other appropriate care
  • Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
  • Document in electronic medical record
  • Assist other team members as needed
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Qualifications
  • High school graduate or equivalent
  • Customarily has at least one year of experience with patient interaction via phone and video, preferred
  • Customarily at least one year of working in a healthcare office environment, preferred
  • Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus
  • Patient interaction via phone and video required
  • Knowledge of telemedicine is a plus
  • Demonstrated Intermediate knowledge of PCs, word processing, and data entry
  • Demonstrated excellent decision making, customer service and communication skills
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Benefits

WORK ENVIRONMENT AND CONDITIONS:

  • Fast paced
  • Deadline-oriented
  • Clinical office environment

BENEFITS SUMMARY:

  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program  

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, including disability/veterans 

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