Business Analyst II

Job Id
222805
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20221107T180118Z
Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Position Summary
The Business Analyst II is responsible for delivering quality customer service and performing daily task management and
support. The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application
software, and maintain existing applications. In addition, they maintain existing documentation for system processes and
procedures. This position must coordinate and communicate with other IS resources who are assigned to support application
issues and project tasks. This colleague will also work with vendors on application issues and act a liaison between users
and vendors to develop requests for additional reports and/or features. This position primarily works independently and
routinely interacts with more senior business contacts. Often, the Business Analyst II will be assigned to larger and more
complex projects and are subject matter experts for their assigned systems.

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Responsibilities

The Details
• Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support
includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as
any systems in use
• Ensure that all issues are logged promptly and accurately with detailed up-to-date information
• Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an
appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of
problems that are severe in nature or that are exceeding documented targets
• Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current
• Recognize potential areas where policies and procedures require change, or where new ones need to be developed,
especially regarding future business expansion. Submit recommendations as appropriate
• Participate in relevant information-sharing activities
• Monitor and report on any security violations related to the unwarranted access to corporate data
• Ensure that all problems are resolved in a timely and efficient manner
• Help build team spirit by assisting other staff members and promoting a positive workplace
• Maintain awareness of the rapidly changing environment and recommend cost efficient techniques
• Recognize potential areas where policies and procedures require change, or where new ones need to be developed,
especially regarding future business expansion. Submit recommendations as appropriate
• Support the mission and direction of Select Medical and Concentra, both within the Information Services department
and throughout the corporation
• Create, maintain, and update disaster recovery procedures when changes in hardware or applications occur
• Ensure all changes comply with change management policies and procedures
• Prevent recurrence of issues by identifying trends and implementing fix

Complete activities, tasks, and projects within assigned time frame
• Test upgrades and fixes within defined deadlines
• Provide on-call support, as required
• Document business processes and status reports
• Follow project methodology
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or
without notice.

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Qualifications

Scope Measures
• Direct reports: No
• Indirect reports: No
• Budget responsibility: No

Education/Credentials
• Bachelor’s degree in Computer Science or a related field an accredited college or university or equivalent education
and experience
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and
vice versa

Job-related Experience
• Customarily has at least five years of IS experience
• Customarily has at least two years of healthcare experience
• Customarily has at least two years of project methodology experience
Job-related Skills/Competencies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality
solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and
professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with
federal and state laws and company policies
• Must be able to think independently and prioritize work activities
• Demonstrates strategic thinking abilities
• Has superior teamwork skills
• Strong interpersonal and communication skills a must; including ability to read, write, and speak in a professional
manner
• Excellent analytical and problem-solving skills are essential
• Must possess a personal sense of urgency
• Ability to effectively multi-task and adapt to changing business priorities
• Superior customer service skills
• Excellent time management and organizational skills are required

Excellent attention to detail
• Large scale multi-site IS operations experience
• PC Hardware and peripheral experience
• Knowledge of Microsoft productivity applications
• Knowledge of browser-based technology
• Understanding of operating systems such as Windows and OS X/iOS

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Benefits
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

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Talk to a Recruiter

Demetrius Daniels
Phone: 6785956845