5 Simple Steps to Employee Injury Care

By Haley Bass | 09/27/2017

No matter how much you plan and how many training sessions you hold, it’s still possible for an employee to become injured at work. It’s surprising and a little scary, and all the steps moving forward can seem overwhelming. Workers’ compensation can seem especially daunting if you’re new to the process.

But managing a work-related injury doesn’t have to be scary or difficult. In fact, the whole injury care process can be narrowed down to five simple steps.

1. Have a plan.

After an injury takes place, it’s easier to act if you already have a plan in place. Immediately following an injury, managers, supervisors, and employees should all know where to go, who to contact, and what to do.

This means you don’t just have a plan on a shelf – you’re regularly communicating to your workforce about your injury care process and safety procedures. Maybe you’re even going the extra mile with practice runs, just like you practice fire drills and other emergency procedures. Your accident reporting process should also be posted in prominent areas around the workplace.

The more you’ve planned and practiced, the faster you can begin the injury care process and get your injured worker the treatment they need.

2. Get medical care.

The absolute first thing you need to do after an injury is seek medical care for the injured worker. If it’s life-threatening or after-hours, you should bring them to the emergency room or call an ambulance. Otherwise, you need to send the employee (with an authorization form) to the agreed upon health care provider, preferably one focused in occupational medicine.

The sooner an employee sees a physician, the sooner they can start treatment and begin the recovery process. Research shows that when patients start treatment within 24 hours of an injury occurring, they are more likely to be out of work only a week or less, are more satisfied with their medical care, and are less likely to seek legal action.

3. Inform key stakeholders.

Unfortunately, if an injury occurs in the workplace, it’s likely going to involve workers’ compensation. This can be a complex process, so it’s important to get all the key stakeholders on board as soon as possible. These stakeholders typically include the employer, injured worker, workers’ compensation insurance payor or third-party administrator, and the health care provider.

An incident report needs to be filed with the insurance carrier within 24 hours of the incident. There may be additional requirements under OSHA, but your provider should be able to assist with those details. When the injured employee is being sent for treatment, you need to include an authorization form with all information you know about the accident.

4. Maintain communication.

Whether the injury care process lasts one week or six weeks, it’s going to require regular communication between the key stakeholders. Everyone needs to be on the same page: knowing the treatment plan, the claim status, the state of the injured employee, and what the return-to-work process will look like.

Communication is especially important for the injured worker. Getting injured on the job can be stressful, and there’s often a lot of fear, confusion, and anxiety about what is going to happen to them. Let your employee know that they have your support. Make it clear that you won’t hold the injury over their head, and you’ll help them transition back to work when the time comes.

5. Transition them back to work.

The return-to-work process is going to look different for every injury, but the employer’s support is what makes all the difference. Work with your insurance and health care providers on a safe transition plan for the injured worker. There may be some form of accommodation needed, whether that’s time off work, a reduced workload, or modified job responsibilities.

Continue to communicate with your key stakeholders throughout the transition. The employee may have follow-up visits or physical therapy sessions as they continue recovering, and the claims process may still be ongoing. Maintaining status updates will only help in closing the case.


While we hope you never suffer an injury at your workplace, we also know that accidents happen. Being prepared with these five simple steps will hopefully make the process seem a little less daunting. So before you’re faced with an injury, develop an injury care plan, partner with an effective health care provider, and start communicating with your employees. In the meantime, feel free to ask our work health experts any questions you may have.