Center Operation Director
Job Id
1347
Job Location
Middletown, OH
Employment Type
Full Time
Industry
Health Care
Concentra
20260803T183035Z
https://www.concentra.com/careers/job-search/oh/middletown/center-operation-director/1347/
Overview
Our Center Operations Director is the vanguard of the practice, aligning with the Leadership Team to ensure standard procedures and operations are executed with precision. You are on the forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.
We are in need of a leader with an ambitious spirit who acts as the face to current and prospective patients while driving the practice's success and being directly accountable for the P&L.
Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.Monitors and drives key business and clinical metrics.Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth.Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.
Qualifications
Bachelor's degree or equivalent experienceTwo to three years of supervisory experienceStrong service mentality and a focus on achieving defined service standardsConsiderate and supporting communication style; warm, positive, upbeat demeanorAbility to lead and prioritize multiple tasks at a time in a dynamic environment without direct supervisionAbility to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Benefits
The experience you will gain is limitless, as are the career advantages. In addition to a full medical plan with a 401(k) employer match, we offer career advantages that are second to none:
Be part of a committed team that’s growing fast and making a differenceAt many locations, you’ll enjoy a M-F schedule – your weekends are all yoursWork with leading edge technologies and continuously advance your knowledge and skillsMentor and support your team members to succeed
We are an organization that supports your growth and well-being as much it does its patients. Are you ready for your next step in healthcare leadership?
We are in need of a leader with an ambitious spirit who acts as the face to current and prospective patients while driving the practice's success and being directly accountable for the P&L.
Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.Monitors and drives key business and clinical metrics.Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth.Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.
Qualifications
Bachelor's degree or equivalent experienceTwo to three years of supervisory experienceStrong service mentality and a focus on achieving defined service standardsConsiderate and supporting communication style; warm, positive, upbeat demeanorAbility to lead and prioritize multiple tasks at a time in a dynamic environment without direct supervisionAbility to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
Benefits
The experience you will gain is limitless, as are the career advantages. In addition to a full medical plan with a 401(k) employer match, we offer career advantages that are second to none:
Be part of a committed team that’s growing fast and making a differenceAt many locations, you’ll enjoy a M-F schedule – your weekends are all yoursWork with leading edge technologies and continuously advance your knowledge and skillsMentor and support your team members to succeed
We are an organization that supports your growth and well-being as much it does its patients. Are you ready for your next step in healthcare leadership?