Employer Engagement: A Collaborative Plan for Employee Health and Well-being

By Eric Becker | 11/02/2015

Established and Consistent Injury Care Processes

Selecting a well-established occupational medicine program gives employers the opportunity to assure that their employees receive Best-In-Class service if injury care becomes necessary. As an occupational medicine leader, Concentra utilizes a specific process to ensure strong communication is provided to support the established injury care program. The advantage of an established program is the use of consistent standardized processes for injury evaluation, intervention, and communication. Injured employees are supported through established return-to-work programs, and coordinated communication. This coordination prevents delays by assuring that clinicians, specialists, payors, and employers are all kept informed to the extent allowed by law and authorized by the employee. 

Through the use of standardized processes, Concentra is able to apply evidence based practice to the treatment of injured employees. This allows employees to receive Best-In-Class care from the moment they arrive. This means that your injured employee gets started on the right track to return to work as soon as it is safe to do so. Keeping injured workers engaged in the workplace, and in the treatment process, is crucial to providing positive outcomes. Every day that an injured worker isn’t doing what they normally do is an opportunity for worker disengagement and for an injury to become a disability. By having a pre-established injury program in place, employers are able to activate the medical response and decrease delays when an injury occurs. A great occupational medicine provider should be able to assist in developing such a program, and assist with planning for injury response before an injury occurs. 

Building Clinician Relationships

There are several ways that Concentra works with employers to develop better and more robust relationships. The first way is for a client to arrange for a clinician to tour the facility, to gain unique insight into the job roles and the environment in which the workers operate daily. These tours help to better visualize the specific physical requirements a worker will need to meet when returning to work, and can reduce delays due to unclear physical expectations. A functional evaluation of specific role requirements may also be arranged with Concentra clients at their location. The observing physical therapist would be able to more specifically tailor the pre-employment functional evaluation to match the physical demands of the role. High-risk areas and opportunities for injury prevention are things a visiting therapist might bring to the attention of the client representative for consideration by their internal safety process. Clinicians conducting site specific tours with an existing client is critical in facilitating communication regarding injury prevention, and in enabling a previously injured employee to return to work quickly and safely.

Clients are also invited to schedule a tour with a Concentra location to understand the care delivery system, and how it the employer can support the injured employee’s recovery. It also creates an opportunity for employers to meet the actual clinicians who will be treating their employees, and to ask any questions they may have regarding the program.

Educating Employees on Their Role 

Injured workers need support from the care team to encourage them in the healing process. An employee education program is another important element in a well-designed Occupational Health program. Employees can be timid about returning to work after an injury. By educating employees on the benefits of early and frequent mobilization following injury, clinicians can engage the injured worker to take ownership of the recovery process. By regularly reviewing progress, including the use of strengthening and conditioning as a tool to avoid long term disability, employees are encouraged by achieving steps towards the goal of returning to work. Results have shown that a patients’ level of involvement in the care and treatment process has a direct effect on positive outcomes.   

Conclusion

At Concentra, we consistently strive to improve the quality of the service we provide to all of our clients. During facility tours, our clinicians can more precisely evaluate the needs of the client, and the employee. By partnering with employers in managing the health of the workers, we create a collaborative environment that supports the needs of the company and the worker. Armed with a better understanding of the needs of an organization, we can assist employers in identifying safety concerns and/or any patterns of injury. We look at the client’s current safety program and provide recommendations to help decrease injury. Sometimes even simple observations, such as safety mirrors for forklift drivers, or non-slip grates for slippery wet floors, can yield great results. By understanding what the workers do, we can provide better care after an injury. Concentra is committed to delivering a program that is custom tailored to the needs of the worker, and the employer. 

Engaging our clients in understanding the medical center and communications processes is also a vital component of supporting our clients’ needs. Often, employers and employees are unaware of our depth of expertise and the full capabilities that are available through a partnership with Concentra. By touring a Concentra clinic, observers gain a better understanding of the vast array of services that we offer. Whether we come to you, as an Onsite Center partner, or you come to us for service at one of our Concentra centers, we are committed to caring for employers and employees, and improving positive outcomes for everyone through collaboration.