Patient Service Specialist Redmond, WA

Job Id
151748
Job Location
Redmond, WA
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20210209T190813Z
Overview

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you. Are you ready to be a part of the team?

As the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative duties.

Responsibilities
  • Greets patients and visitors, communicates wait times and directs them accordingly.
    • Obtains authorization as needed to process patients for services needed.
    • Checks patients in appropriate patient management system in accordance with client company protocols.
    • Explains all required forms to patients and ensures proper completion of all paperwork.
    • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
    • Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols.
    • Files paperwork, medical records and correspondence according to defined company procedure.
    • Maintains inventory of office supplies and printed forms.
    • Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
    • Follows HIPAA guidelines and safety rules
    • Attends center staff meetings and participates in ongoing training
    • Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
    • Assists Center Administrator in managing daily administrative functions.
    • Complete understanding and ability to perform in all aspects of front office operations
    • Performs duties to achieve or exceed established service standards
    • Assists in maintaining a neat, clean and orderly appearance throughout the facility
Qualifications
    • High school graduate or equivalent
    • One year of experience in customer service environment preferred
    • Demonstrated Intermediate knowledge of PCs, word processing, and data entry
    • Demonstrated excellent customer service and communication skills

WORK ENVIRONMENT AND CONDITIONS:

  • Fast paced, deadline-oriented office environment
Benefits

BENEFITS SUMMARY:

  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program  

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans 


We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

Talk to a Recruiter

Alfreda_Morris