Referrals Supervisor

Job Id
Job Location
Plano, TX
Employment Type
Full Time Regular
Health Care

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose:  Improving the health of America’s workforce, one patient at a time.  Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

The Referrals Supervisor maintains high standards for quality and an exceptional patient experience by actively monitoring and identifying ways to improve the teams’ results while creating a positive work environment. The ability to lead, inspire and engage colleagues is critical to exceed customer expectations in order to achieve a positive impact on the cost and quality of care rendered to the injured employee in accordance with Concentra’s policies, procedures and applicable regulations. 

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  • Provides exceptional internal and external service by demonstrating welcoming, respectful and skillful behaviors.
  • Ensures appropriate staffing levels are achieved to ensure resources are managed efficiently
  • Ensure Colleagues understand the departments vision and strategy as well as their role in achieving it
  • Provides ongoing coaching and feedback with the intention of enhancing the contributions, competencies and performance of colleagues in order to achieve daily and monthly departmental goals
  • Analyzes and identifies the reason for variation in an individual’s performance in order to guarantee key outcome measures are met, while aiding in the removal of barriers to success.
  • Monitors production metrics in order to hold colleagues accountable for meeting and exceeding expectations
  • Builds positive relationships by maintaining proactive communication to ensure efficient, accurate and timely responses to internal/external customer needs
  • Interviews and assists Manager with decisions on hiring of new colleagues.  Responsible for new hire evaluations and annual reviews, both drafting and upon Managers approval, conducting the reviews.
  • Ensures continuous improvement by constantly analyzing processes, procedures and operating practices;  Suggests and implements change
  • Uses proactive solution minded thinking to improve the team or processes with management approval.
  • Communicates with all stakeholders, payers, employers and patients as appropriate
  • Builds relationships with provider and payer communities
  • Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions

Scope measures

  • Assigned to 2 Regions
  • Directly responsible for meeting departmental team goals and ensuring team’s accuracy with process requirements
  • Reports to Referrals Manager
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  • Associates or Bachelor's degree preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook
  • Proficiency with scheduling / insurance verification software

Job-related experience

  • Minimum of 2 year experience as a Referral Coordinator and/or Lead Coordinator with Concentra or equivalent
  • Previous Experience as a Team Lead or Supervisor


Job-related skills/competencies

  • Excellent written and verbal communication skills with ability to communicate effectively with colleagues at all levels of the organization
  • Must display proper business etiquette and be skilled in the arts of diplomacy and tact
  • Ability to organize and manage multiple priorities and/or projects by using appropriate methodologies and tools
  • Excellent time management skills including the ability to multitask and prioritize in a fast paced environment
  • Attention to detail
  • Ability to give direction and build positive morale
  • Exemplary decision making and problem solving skills
  • Ability to build and maintain productive business relationships
  • Strategic and Root Cause Analysis Thinking


Working conditions/physical demands

  • Office environment
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

Concentra's Data Protection Commitment
*    Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
*    Every Concentra colleague has the responsibility to adhere to data protection principles.
*    If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

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Concentra is an Equal Opportunity Employer, including disability/veterans 

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