Inside Account Executive

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose:  to provide superb patient and employer experiences by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

The Inside Account Executive – Digital will contact prospective customers whose interest in Concentra is identified through their digital behavior on the Concentra website. Using customer service, sales skills, and product expertise, the Inside Account Executive - Digital will influence customers and optimize business outcomes. This will include following the Concentra Best-in-Class sales process to telephonically provide solutions and product rates to prospects and customers. In this role, the Inside Account Executive – Digital will also identify additional sales opportunities for continued customer growth.

The Details

  • Telephonic outreach to prospective customer leads that are generated through digital customer interactions and Concentra website activity
  • Maintain strong knowledge of Concentra’s products and services, and leverage this knowledge through the entire sales process
  • Use Concentra’s Best-in-Class value proposition to telephonically sell occupational health solutions to prospective customers
  • Leverage industry knowledge to identify opportunities to maximize the customer’s use of Concentra’s products and services
  • Partners with the colleagues at Concentra’s medical centers nationwide to ensure successful delivery of service to newly captured customers
  • Record sales activities and customer interactions in Microsoft Dynamics (CRM)
  • Provide frequent telephonic follow up to previously sold customers to ensure continued satisfaction and utilization of Concentra’s services
  • Ensure successful set up of new accounts within Concentra’s customer database in a way that results in accurate service delivery and smooth customer experiences
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Scope measures

  • Direct reports:  No
  • Indirect reports:  No
  • Budget Responsibility:  Not applicable

Education/credentials/additional qualifications

  • Bachelor’s Degree in Business Administration, Marketing or related field from an accredited college or university or equivalent experience
  • Sales curriculum preferred


Job-related experience

  • Customarily has at least one years of business to business sales experience
  • Experience with solution and value-based selling
  • Experience with Customer Relationship Management (CRM) tool


Job-related skills/competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Excellent oral and written communication skills, especially telephonic communication
  • Ability to learn and retain product specific information and leverage it successfully throughout the sales process
  • Ability to understand commission plans and execute sales documentation procedures to achieve sales quotas
  • Excellent organization and time management skills
  • Demonstrated customer-focused approach, which includes courteous and respectful interactions with customers especially when handling customer complaints or objections
  • Strategic thinking skills; critical thinking is a must to identify customer needs, revenue maximization opportunities, and customer solutions.
  • Ability to work in a fast-paced environment with aggressive performance expectations
  • Strong systems skills and comfortability with working with technology
  • Solid work ethic and integrity with a desire to work with a high level of energy and be a Concentra brand advocate
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, including disability/veterans 

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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