Telemedicine Care Coordinator - Full Time

Job Id
200891
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20220513T042816Z
Overview

We are offering a $1,000 SIGN ON BONUS!

Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At Concentra, we serve more than 500 medical centers and 130 onsite clinics nationwide. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers first.

Read More
Responsibilities

Position Summary

The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.

The Details

  • Welcome patients and obtain medical histories from patients; verify patient
  • Coordinate patient care through video intake call
  • Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
  • Screen and triage patients based on intake questions
  • Route patient to Concentra doctor or other appropriate care
  • Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
  • Document in electronic medical record
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Read More
Qualifications

Education/Credentials

  • High school graduate or GED equivalent

Job-Related Experience

  • Customarily has at least one year of experience with patient interaction via phone and video, preferred
  • Customarily at least one year of working in a healthcare office environment, required
  • Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus

Job-Related Skills/Competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
  • Demonstrated effective communication and interaction with employers, patients, providers and other employees
  • Strong ability to work in a team environment, as well as independently when required
  • Knowledge of telemedicine a plus
  • Must possess a personal sense of urgency
  • Ability to effectively multi-task and adapt to changing business priorities
  • Excellent time management and organizational skills are required
  • Working knowledge of medical office administration and procedures

 

Read More
Benefits

Employee Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off & Extended Illness Days Offered
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Read More

Talk to a Recruiter