Telemedicine Care Coordinator Addison, TX PRN

Job Id
176279
Job Location
Addison, TX
Employment Type
Per Diem
Industry
Health Care
Concentra
20211014T180750Z
Overview

Concentra, one of the largest health care companies in the nation, has an opening for a Per Diem  On-site Telemedicine Care Coordinator.  As part of the interview process, a data entry/typing screen will be administered on-site. 

As a Telemedicine Care Coordinator, you will be the face of Concentra, making a positive difference in the patient experience and quality of care. You will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center.

 

 

The experience you will gain in this role is limitless, as are the career opportunities within Concentra.  You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude, decision making and excellent communication skills will make a direct, meaningful impact on the patient experience.

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Responsibilities

As a Telemedicine Care Coordinator, you will:

 

  • Welcome patients and obtain medical histories from patients; verify patient information
  • Coordinate patient care through video intake call
  • Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
  • Screen and triage patients based on intake questions
  • Route patient to Concentra doctor or other appropriate care
  • Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
  • Document in electronic medical record
  • Dispense medications within the scope of practice as ordered by the treating providers and in accordance with state regulations
  • Assist the front office team as needed
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Qualifications
  • High school graduate or equivalent
  • Customarily has at least one year of experience with patient interaction via phone and video, preferred
  • Customarily at least one year of working in a healthcare office environment, preferred
  • Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus
  • Patient interaction via phone and video required
  • Knowledge of telemedicine is a plus
  • Demonstrated Intermediate knowledge of PCs, word processing, and data entry
  • Demonstrated excellent decision making, customer service and communication skills
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Benefits

WORK ENVIRONMENT AND CONDITIONS:

  • Fast paced
  • Deadline-oriented
  • Clinical office environment

BENEFITS SUMMARY:

  • 401(k) with Employer Match

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, including disability/veterans 

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