Telemedicine Care Coordinator Addison, TX

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

Concentra, one of the largest health care companies in the nation, has an opening for a Telemedicine Care Coordinator. As a Telemedicine Care Coordinator you will be the face of Concentra, making a positive difference in the patient experience and quality of care. You will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center.



The experience you will gain in this role is limitless, as are the career opportunities within Concentra.  You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude, decision making and excellent communication skills will make a direct, meaningful impact on the patient experience.

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As a Telemedicine Care Coordinator, you will:


  • Welcome, via video, patients and obtain medical histories from patients; verify patient information
  • Coordinate patient care through video intake call
  • Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
  • Screen and triage patients based on intake questions
  • Route patient to Concentra doctor or other appropriate care
  • Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
  • Document in electronic medical record
  • Assist other team members as needed
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  • High school graduate or equivalent
  • Customarily has at least one year of experience with patient interaction via phone and video, preferred
  • Customarily at least one year of working in a healthcare office environment, preferred
  • Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus
  • Patient interaction via phone and video required
  • Knowledge of telemedicine is a plus
  • Demonstrated Intermediate knowledge of PCs, word processing, and data entry
  • Demonstrated excellent decision making, customer service and communication skills
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  • Fast paced
  • Deadline-oriented
  • Clinical office environment


  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program  

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, including disability/veterans 

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Concentra is an Equal Opportunity Employer, including disability/veterans

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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