Director Clinical Quality & Performance Improvement

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed.  Concentra’s market specific rate/range will be provided during the interview process

The National Director of Clinical Quality and Performance Improvement is responsible for the development, direction, implementation, and evaluation of company-wide clinical quality strategies and initiatives. The National Director will design, develop, and provide day-to-day oversight of quality improvement and corporate clinical compliance, and work collaboratively with all service lines and support groups within Concentra to ensure the highest standards of clinical quality excellence. In addition, the National Director leads the effort to develop the technology infrastructure needed to support quality improvement initiatives.  A key responsibility is communication of the strategic vision, scope and mission of quality improvement management.

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  • Partner with senior clinical leaders to develop, implement, oversee and measure annual and multi-year clinical quality strategies and programs to drive quality improvement
  • Measure and evaluate data to determine the ultimate impact of the programs on both the medical operations and health of patients
  • Work with Clinical Analytics and Information Services to develop/improve the infrastructure needed to support quality improvement initiatives
  • Collaborate closely with both medical leadership and Clinical Analytics to establish QI standards and measures
  • Oversee the implementation of the Quality Improvement Committee initiatives and direct/manage activities of the Quality Improvement Committee
  • Work with internal resources, including Clinical Analytics, legal, regulatory and compliance, to apply regulatory requirements to center operations
  • Support and implement any accreditation strategy that Concentra may develop
  • Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
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  • Bachelor’s Degree in Nursing from an accredited college or university
  • Master’s degree in Nursing with successful completion of an accredited Nurse Practitioner program; or
  • Master’s degree in Physician Assistant Studies (graduate of an accredited Physician Assistant program)
  • Current license as a Registered Nurse, Nurse Practitioner or Physician Assistant in alignment with educational program completed
  • Certification of Quality such as CPHQ
  • Health Informatics/Healthcare Analytics experience preferred
  • Customarily at least seven or more years of demonstrated experience
  • Executive presence, effectively presenting QI program’s goals, processes, challenges, and results to leadership
  • Experience as director of clinical/nursing services and quality improvement programs
  • Knowledge of medical/legal, quality, accreditation, and patient safety standards in an ambulatory setting
  • Extensive knowledge of clinical policies, protocols, standing orders and care management plans
  • Strong understanding of clinical quality metrics with ability to interpret and process data in an analytical manner
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Excellent verbal and written communication skills
  • Demonstrates personal and professional integrity, and maintains confidentiality at all times
  • Demonstrates collaborative and respectful behavior, and contributes to a positive work environment
  • Strong organizational, interpersonal and problem-solving skills
  • Ambulatory care experience
  • Demonstrated knowledge of Peer Review, Risk Management, Patient Safety, Infection Control Prevention, and Reporting
  • Knowledge of EMR systems
  • Proficient in Microsoft Suite of Application, Electronic Medical Records (EMR AllScripts); Practice Management System (OccuSource, AllScript); RiskConnect
  • Working understanding of statistics, spreadsheets, and database systems


  • Work is performed in an office environment
  • Minimal travel up to 10%
  • Involves regular communications in various formats (i.e., written, verbal, telephone, and in-person, etc.) contact with clients, staff, vendors, consultants, and Management. Requires the ability to work in a demanding environment, to work a flexible schedule and to effectively resolve conflicts as they arise.
  • Work requires full range of body motion including manual and finger dexterity, as well as eye-hand coordination. Constantly to frequently standing, sitting and walking for prolonged periods of time, as well as occasional bending and stooping.  Corrected or normal vision is required in the performance of tasks inherent to office work. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.  The ability to lift up to 10 pounds including computer drives, monitors, and other peripherals.
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  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, including disability/veterans 

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