Director, Clinical Analytics

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

The Clinical Analytics Director is responsible for accessing, understanding, and interpreting outcomes data from Concentra’s practice management and EMR systems to support clinical decision making and quality initiatives. In addition, the Director identifies trends, cause and effect relationships, and data anomaly investigation, leading to developing solutions to improve customer and Concentra service synergies. This leader will work with technical, operational business unit leaders, executive management, and sales/clients directly; therefore, the candidate must be able to understand and apply business concepts and processes relevant to the Healthcare/Workers’ Compensation arena.

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  • Develop strategic departmental plan to target and align with company initiatives as related to clinical outcomes, best practices and Concentra’s value proposition for Occupational Medicine, Urgent Care, Primary Care, Onsite and TeleMedicine business lines
  • Created dashboards highlighting key metrics/indicators driving clinical outcomes and clinician practice patterns
  • Serve in an integral role in the development of analysis and clinical outcomes reporting for new business lines, to include but not limited to Urgent Care, Primary Care, Onsite and TeleMedicine
  • Serve as analytical expert for data across multiple business lines
  • Provide leadership, direction, and development to staff to promote professional growth and to upgrade departmental talent
  • Ensure data integrity, accurate interpretation of outcomes and timely delivery of all products to provide effective solutions to support client issues or needs
  • Maximize productivity and reporting efficiencies through effective identification of resource needs to align with business objectives and developed technical solutions to offset resource deficiencies
  • Initiate and manage projects, reporting and analysis to align with Concentra Management and Operational goals
  • Monitor and research healthcare trends and benchmarks to maintain industry competitiveness and intelligence
  • Manage reporting and analyses functions
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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  • Bachelor’s degree in Public Health, Health Planning, Health Administration, Economics, Business, Mathematics, or Statistics from an accredited college/university
  • Advanced degree, Masters or Doctor of Philosophy in Public Health, Health Planning, Health Administration, Economics, Business, Mathematics, or Statistics preferred


Job-related experience

  • Customarily has at least seven or more years hands on coaching/management experience in an analytical and data driven environment

Job-related skills/competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Knowledgeable in health care economics and analysis, trend forecasting, employer group customer reporting, and business performance metrics management
  • Highly effective at using BI tools to turn data into information to help clinicians understand and practice best in class patient care
  • Strong analytical and problem-solving skills
  • Effective people and project management skills
  • High emotional intelligent quotient
  • Excellent communication, interpersonal and presentation skills
  • Ability to meet deadlines and be flexible when priorities are re-assessed
  • Demonstrates personal and professional integrity and always maintains confidentiality
  • Demonstrates collaborative and respectful behavior and contributes to a positive work environment
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Employee Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*


Concentra is an Equal Opportunity Employer, including disability/veterans 

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