Concentra Software Development Analyst I - .NET
Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.
Do you want to apply your skills and knowledge to help improve the health of America's workforce? With a national footprint of more than 500 medical centers and more than 130 onsite clinics nationwide, Concentra colleagues are fueled by our drive to provide an exceptional experience for our customers and exceptional care for their employees. We are looking for an exeperienced Corporate Recruiter to join our team and look forward to connecting with you!
The .Net Software Development Analyst I is responsible for the review, analysis, and modification of programming systems. The responsibilities include ensuring adherence to project plans and specifications, as well as, the coding, testing, debugging, and documentation of programs, as it pertains to new and existing systems. Provide accurate and timely completion of technical development and support tasks in accordance with Information Systems standards and methodologies, as well as requirements defined by Concentra technology standards.
- Address daily support requests received Develop software tasks in accordance with Information System standards and methodologies
- Provide second level assessment, support and resolution of issues including root cause
- Monitor and respond quickly and effectively to requests received through the production support team and Service Now
- Collect appropriate and accurate information on all production issues
- Help maintain, improve, and develop EDI processes
- Maintain current and accurate data throughout the lifecycle of a ticket
- Use monitoring tools to properly diagnose system or application issues or downtime
- Monitor overall performance of IS operations and continually implement improvements
- Investigate issues/reported bugs, identify the cause, analyze impact, and provide best possible solution
- Respond to and resolve user technical support issues via telephone, email, and remote access software
- Participate in system roll outs with client clinical and IS staff, and complete delegated tasks to meet deadlines
- Establish SLA's for response time to events and incidents
- Document customer interactions in Service Now
- Work flexible schedule as needed
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education/Credentials
- Bachelor’s degree in Information Systems, Computer Science or similar field from an accredited college or university or equivalent education and experience
- In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
Job-related Experience
- Customarily has at least 3 or more years of software development, production support or operational support
- Customarily has at least 2 or more years of .NET development and maintenance/support experience
- Experience to include:
- .NET, HTML, JavaScript, SQL
- Operating systems such as Windows and OS X
- Prefer experience with:
- Microsoft productivity applications
- Browser-based technology
- Experience in Business Process Improvement, Problem Management/Preventive maintenance
Job-related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner
- Excellent analytical and problem-solving skills
- Ability to effectively multi-task and adapt to changing business priorities
- Ability to rapidly learn new software development technologies and environments
- Superior teamwork skills
- Excellent time management and organizational skills
- Excellent attention to detail
- Must possess a personal sense of urgency
- Knowledge of Microsoft productivity applications
- Knowledge of browser-based technology
- Understanding of operating systems such as Windows and OS
- 401(k) with Employer Match
- Medical/Vision/Prescription/Dental Plans
- Life Insurance/Disability
- Paid Time Off/Holidays
- Colleague Referral Bonus Program
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.