Manager, Business Intelligence

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

The Manager, Business Intelligence will be responsible for leading a group of 8–12 technical resources (including support from strategic sourcing partners), in designing, building, and maintaining a strategic, scalable data warehousing solution for the Concentra organization. The successful candidate will be technically deep, hands-on, and well-versed in various information management technologies, and will be able to partner with the Business and other IS departments in order to establish a scalable self-serve reporting and analytics environment. The role requires a leader who can successfully manage multiple strategic initiatives and projects in a fast-paced and changing environment, while keeping up to date with industry trends in the Information Management field.


This leadership position is responsible for creating and maintaining a world-class operationally and strategically excellent development organization in Information Management. Likewise, (s)he must build a high performing technical organization that can support the high availability of Concentra’s growing portfolio of products and services.

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The Details

The Manager Business Intelligence will be responsible for leading a diverse functional team of technical individuals to build a data warehouse, deliver related technology projects, and manage operational data needs. This position requires the candidate to have the knowledge, experience, skills, and aptitude to engage in multiple modes, from team lead and manager, to providing strategic insight to upper management, to subject matter expert, and when necessary, be hands-on and have sufficient technical depth to resolve challenges.


 Information Management Strategy & Planning

  • Engage Concentra Business and Technology teams and Business Analytic stakeholders to understand business and operational needs to plan and align current and future data warehousing capabilities to support enterprise and business priorities and initiatives, and address the resulting capability gaps/needs
  • Provide thought leadership and problem-solving skills to address current and future Business Analytic issues, including Big Data and analytics, structured and unstructured data. 

Tool Administration

  • Continuously evaluate alignment of current Information Management tools and software with current IM strategy
  • Stay current with and evaluate industry trends in IM tools; evaluate and make recommendations on how new tools can enhance the Information Management landscape at Concentra
  • Install, deploy, and support Information Management related software and tools 

Team Administration

  • Provide oversight of all operational activities within the team and projects led by team members
  • Proactively manage team capacity, workloads, and priorities, ensuring that the team can work on multiple initiatives in parallel
  • Establish and maintain efficient source control processes, coding standards and internal peer review processes
  • Own and manage departmental budgets (capital & expense) and contribute to annual financial planning process
  • Ensure cross-training between development team members
  • Manage and resolve inter- and intra-team conflicts, engaging HR or other IT leaders as needed
  • Conduct formal and informal performance assessments for team members, per established cadences and processes 

Mentoring & Staff Development

  • Develop and motivate the team. Evaluate and strengthen the team, as required, to solidify succession plans and enhance capabilities to meet strategic and operating objectives. Recruiting and develop highly effective direct reports and staff.
  • Be an active leader in the company. Foster a collaborative cross-functional culture and successfully influence other business functions and executive management. Promote a culture of success, pride, performance, discipline, and creativity. Be an effective spokesperson and champion for Concentra as a whole. 

Reference, Master, Metadata Management & Modeling

  • Ensure the development of capabilities to enable easy access to high quality, integrated Reference, Master, and Metadata
  • Assist the business with operational data definitions (e.g., data modeling, table & index design, DB design)
  • Support the business by leading analytical data designs (e.g., dimensional modeling, DW table & index design, DW database design)
  • Design physical data constructs (e.g., converting ERD/dimensional models to table design, indexing, physical storage constructs, DDLs) 

Database Development

  • Responsible for the rationalization and standardization of database platforms that meet security and regulatory requirements, operational SLAs and be agile enough to meet business needs in a quickly changing industry. Providing the right service at minimal administrative cost.
  • Focus and move to a (near) real time operating environment, as well as systems requiring high availability, increased performance, more stringent SLA’s, and new ways of doing business.
  • Implement a database strategy - design & build in support of Business Analytics and Information Management functions.
  • Partner with the DBA Manager to define and align on a comprehensive strategy and implementation approach to minimizing database administration costs.
  • Stay current with industry trends in database related technologies 

Data Warehousing and Integration

  • Implement a data warehousing architecture strategy, design and incremental roadmap that overcomes current challenges and appropriately meets current and future analytic needs.
  • Develop and implement a comprehensive data repository and storage architecture including solutions for data sourcing, data integration & staging, data hub (data warehouses, stores, marts, etc.), data privacy, reporting/analytics/views, data quality & governance, leveraging existing toolsets and capabilities.
  • Manage a technical team that designs, implements, and maintains data repositories as defined.
  • In partnership with IS leadership and architects, define and implement clear guiding principles and an integration reference model to enable agile, secure, and timely integration of data.
  • Manage a technical team that designs and builds data services to support business requirements, and adheres to comprehensive, standardized, flexible and scalable data integration architectural models.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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  • Bachelor’s degree in Business or Computer Science/Computer Engineering or equivalent work experience is required. 
  • In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa


Job-related Experience

The ideal candidate for this opportunity will possess the following skills and experiences:

  • 10+ years of progressive responsibilities within IS functions, with a strong track record of work delivery and organizational leadership. Previous health care industry experience within both the provider and payer markets would be major advantage.
  • 5+ years of experience in the field of business intelligence, with a heavy focus on data warehousing and ETL technologies.
  • Prior experience in creating one or more enterprise data warehouse, preferably in health care industry
  • Strong technical skills and working knowledge of common data integration, reporting, database, MDM, OLAP and other data management tools and methodologies (e.g., Oracle, SQL, MDX, Sybase, MicroStrategy, Microsoft BI, QlikView, ERwin, Big Data, data as a service technology, data appliances).
  • Must be able to see any development activities from a DBA perspective in order to better partner and align with the DBA team; DBA career experience is a plus
  • Must be familiar with SDLC methodologies
  • Proven leadership experience setting the vision and building, leading, and motivating high performance development teams. Leads with creativity, strategic thinking, and innovation. Has a driven personality, “can do attitude,” and results-oriented management style. Experience leading managers, supporting multiple products, estimating project resource requirements, and managing product delivery schedules and associated risks are essential.
  • Strong communications skills across the IS organization, business units, and customers.
  • Strong competencies in strategic planning and visioning to identify new and emerging technologies that can be used to drive the successful development and implementation of applications in new computing architecture environments. Has depth and skills in being creative and developing efficient and effective solutions to diverse and complex business problems.
  • Demonstrated leadership of multi-discipline, high-performance work teams and groups. Proven capabilities in building relationships among peers and executives in business units to drive collaboration.

Job-related Skills/Competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • Exceptional interpersonal skills which should include professionalism, impartiality, polish, and flexibility in thinking
  • Strong executive presence with the ability to negotiate through high-stakes conversations
  • Effectively communicates strategic direction within the department and with other leaders
  • Experience with stakeholder management, with the ability gain support for new ideas and proposed changes
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Practices Breakthrough Thinking – Is an original thinker and able to come up with valuable ideas. This individual will quick grasp the essence and root causes of an issue. Thinks “big picture,” looking towards the broadest possible view. Has good judgment about which creative ideas and suggestions will work and can project them into the future. Develops competitive and breakthrough plans within a strategic framework, Paints credible vision of possibilities. Good at integrating different ideas.
  • Navigates Complex Challenges - Operates from a deep understanding of relevant markets, resources, and strengths. Knows how strategies and tactics work in the business environment to make a difference to people and the planet through performance. Recognizes when change is required and deals effectively with the uncertainty of change. Able to assess the implications of risks, and moves others to action, uses a variety of tools and approaches to solve complex problems effectively with rigorous logic and creative thinking. Able to simplify complex processes and figure out the steps to get things done in practice. Can be counted on when times are tough to do the right thing. Has the courage to take difficult decisions and act ethically. Recognized for the quality of their thinking and ideas, sought out by others for their advice and solutions.
  • Engages Associates - Communicates a clear mission with a compelling vision that inspires associates. Brings to life support and enthusiasm for the vision with a clear map and milestones. Sets a high-performance climate where associates have the opportunity to do what they do best. Finds ways to deploy their strengths and encourages their development. Builds high performing team behaviors with a strong sense of belonging, team spirit and pride. Treats others fairly with trust, dignity, and respect. Embraces diversity by creating inclusive high trust relationships. Has the courage to hold honest candid discussions while being direct and forceful or diplomatic as required.
  • Builds Talent - Is skilled at assessing performance and future potential and assembling a high performing team. Does not compromise on talent. Constructs and executes compelling development plans with assignments and metrics that stretch and challenge associates beyond their comfort zone. Holds frequent development discussions and candid, two-way conversations with others about their performance, career aspirations and potential. Encourages lifelong learning. Monitors progress and results, and designs feedback loops into work.
  • Delivers Consistent Results - Secures business success and sustainable growth through “bottom line” and action orientation. Creates focus by evaluating and prioritizing the areas with the greatest impact and eliminating fewer valuable activities. Focuses on accountability and delivery without blame, pushes and motivates self and others for results. Faces challenge head on. Knows how to get things done through formal and informal channels. Breaks down work into process steps. Develops schedules and tasks. Quickly senses what will help or hinder accomplishing a goal and adjusts for roadblocks measuring performance against goals. Learns from mistakes, seeks, and applies continuous improvement. Has the functional/technical knowledge required to do the job and works to keep this knowledge current.
  • Creates Collaborative Relationships - Establishes and maintains effective relationships with a wide variety of stakeholders, including internal and external stakeholders. Gains trust and respect through open dialogue. Seeks to understand and anticipate the needs of others, practicing attentive and active listening. Steps up to conflicts by managing them as opportunities and is able to find common ground and get cooperation with minimum noise. Presents facts in a depersonalized and helpful manner. Represents own interests and points of view while being fair to colleagues. Is able to flex their style to meet the requirements of changing situations and the needs of other people. Seeks feedback for personal learning  


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  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

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Talk to a Recruiter

Demetrius Daniels
Phone: 6785956845