Quality Assurance Manager

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

The Quality Assurance (QA) Manager will be responsible for overseeing all aspects of Concentra's enterprise testing shared service. The QA Manager develops, manages, and executes all phases of quality assurance testing, including analysis of product requirements to produce test requirements, and development and execution of functional/system and automated test plans in a multi-tiered environment. This role also works in close cooperation with the business stakeholders, IS development and DevOps team members. The QA Manager applies analytical and business skills to evaluate existing and identify new or enhanced systems, products and processes which advance Concentra’s business objectives.

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  • Lead Concentra's overall manual and automated testing efforts to maintain and improve software resiliency
  • Develop and maintain a working knowledge of business processes and interdependencies supported by Concentra’s software systems/products
  • Manage the build out of an automation framework and performance/load test Introduce technology best practices in support of these processes
  • Ensure the creation of test plans, test cases, test scenarios, and test data for use during the testing phases of the software development lifecycle, for every aspect of new and existing software systems/products
  • Conduct and participate in test case reviews, requirement reviews and design reviews activities. Ensure the teams documents and reports issues discovered during testing
  • Collaborate with internal IS teams, vendors and business stakeholders to align test strategy to meet customer requirements and expectations
  • Provide technology process leadership to develop agile testing processes to quickly deliver the product or feature with acceptable quality
  • Manage the performance and career development of the QA team
  • Work in Agile testing methodology team
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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  • Bachelor’s degree in Computer Science/Computer Engineering or equivalent education and experience
  • In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa



  • Customarily has 5 or more years of experience leading Quality Assurance teams of both manual test analysts, automation engineers and team leads in a matrixed dynamic environment
  • Strong knowledge in manual testing practices including test planning, requirements tractability, test execution and issue tracking
  • Proficient knowledge of leading automation and performance testing tools (like TestComplete, Neoload, Selenium)
  • Proficient knowledge with test management and bug tracking tools (like Jira)
  • Familiarity with Agile & DevOps methodologies
  • Experience using CI/ CD pipelines with tools (like Bamboo, Jenkins)
  • Experience with tools used for data validation and comparison
  • Excellent reporting, time management, analytical & communication capabilities
  • Experience estimating project resource requirements, and managing product delivery schedules and associated risks


  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong leadership, project management skills, time management, and problem-solving skills
  • Ability to provide technology process leadership to develop lean and agile processes to quickly deliver the product or feature with acceptable quality to market
  • Recognizes when change is required and deals effectively with the uncertainty of change
  • Ability to assess the implications of risks, and moves others to action, uses a variety of tools and approaches to solve complex problems effectively with rigorous logic and creative thinking
  • Ability to simplify complex processes and figure out the steps to get things done in practice. Can be counted on when times are tough to do the right Has the courage to take difficult decisions and act ethically. Recognized for the quality of their thinking and ideas, sought out by others for their advice and solutions
  • Brings to life, support and enthusiasm for the vision with a clear map and milestones. Sets a high- performance climate where associates have the opportunity to do what they do Finds ways to deploy their strengths and encourages their development
  • Builds high performing team behaviors with a strong sense of belonging, team spirit and pride. Treats others fairly with trust, dignity, and respect. Embraces diversity by creating inclusive high trust relationships. Has the courage to hold honest candid discussions while being direct and forceful or diplomatic as required
  • Skilled at assessing performance and future potential and assembling a high performing Does not compromise on talent. Constructs and executes compelling development plans with assignments and metrics that stretch and challenge associates beyond their comfort zone. Holds frequent development discussions and candid, two-way conversations with others about their performance, career aspirations and potential. Encourages lifelong learning. Monitors progress and results, and designs feedback loops into work
  • Creates focus by evaluating and prioritizing the areas with the greatest impact and eliminating less valuable activities. Focuses on accountability and delivery without blame, pushes and motivates self and others for Faces challenge head on. Knows how to get things done through formal and informal channels. Breaks down work into process steps
  • Develops schedules and tasks. Quickly senses what will help or hinder accomplishing a goal and adjusts for roadblocks measuring performance against goals. Learns from mistakes and seeks and applies continuous improvement. Has the functional/technical knowledge required to do the job and works to keep this knowledge current
  • Establishes and maintains effective relationships with a wide variety of stakeholders, including internal and external Gains trust and respect through open dialogue. Seeks to understand and anticipate the needs of others, practicing attentive and active listening. Steps up to conflicts by managing them as opportunities and is able to find common ground and get cooperation with minimum noise
  • Presents facts in a depersonalized and helpful Represents own interests and points of view while being fair to colleagues. Is able to flex their style to meet the requirements of changing situations and the needs of other people. Seeks feedback for personal learning
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  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

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