Specialist I, IT Systems Support

Job Id
203363
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20220601T235734Z
Overview

Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

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Responsibilities

Position Summary
The IT Systems Support Specialist I is on the front line of IT support, servicing colleagues with their computing issues. Focused on providing excellent customer service, this role is available to handle requests and incidents with end user systems, applications, peripherals, and mobile devices.

The Details
• Provide systems support on assigned Service Now Tickets and tasks that address escalated service requests
• Configure laptop, desktop, and thin client systems
• Provide Move/Add/Change (MAC) support for all employees at Corporate and field locations
• Deploy images to all thin client systems, laptop, and desktop
• Provide End User (EU) application support
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notices

Scope Measures
• Direct reports: No
• Indirect reports: No
• Budget responsibility: Yes

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Qualifications

Education/Credentials
• Associates degree in related field from an accredited college or university with a focus on computer information systems or equivalent education and experience
• In lieu of undergraduate degree, the ratio is 2:1 meaning one year of college equals two years of work experience and vice versa
• A+ Certification preferred

Job-related Experience
• Customarily has at least 1 or more years of experience in desktop support to include working knowledge of PC applications & PowerShell scripting technologies
• Knowledge related to hardware and network connectivity configurations and troubleshooting is preferred

Job-related Skills/Competencies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Knowledge of PC applications and hardware
• Hardware configurations, troubleshooting and network troubleshooting skills
• Participate in development of Windows technology standardization and modernization
• Demonstrated initiative, with the ability to manage priorities and meet deadlines
• Excellent organizational skills
• Able to apply knowledge and analytical thinking to work through issues
• Ability to coordinate and work with other departments
• Able to apply knowledge and analytical thinking to work through issues
• Ability to assist colleagues over the phone or via remote assistance

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Benefits

Employee Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

 

Concentra is an Equal Opportunity Employer, including disability/veterans 

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