IT Systems Manager

Job Id
199634
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20220505T215740Z
Overview

Position Summary
The IT Systems Manager is responsible for managing multiple IS technical teams. The manager plans and coordinates dayto-day activities of operations and support teams in accordance with Concentra business goals and information technology
department goals and Concentra policies, procedures, and practice.

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Responsibilities

The Details
• Supervise engineering, operations and support teams including hiring, performance management, training and
development in accordance with Concentra HR policies practices and procedures and ensure that IS Operations staff
is well coordinated on assigned projects in terms of communications with the company, scheduling, and
setting/meeting expectations
• Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on
accountability
• Be accountable for operational results in terms of group and department performance standards/metrics, customer
satisfaction and budget/expenses
• Liaise with clinical, business and IS staff to resolve issues and outstanding problems in the area of application
performance and system uptime; escalate issues in a timely fashion to leadership and vendor support teams
• Collaborate with internal teams, vendors and stakeholders to align deliverables to meet business requirements and
expectations
• Identify issues, formulate and implement recommendations/solutions for clients/users
• Provide input into Concentra's overall Technical Process and Operations Strategy
• Lead strategic planning sessions, challenging the status quo where appropriate and drive decision making process
• Mange multiple enterprise-wide initiatives simultaneously
• Accountable for developing, reviewing and updating policies supporting organizational efforts and departments;
ensuring team awareness and alignment
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or
without notice

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Qualifications

Scope Measures
• Direct reports: Yes
• Indirect reports: No
• Budget responsibility: Yes

Education/Credentials
• Bachelor’s degree in Computer Science from an accredited college or university or equivalent education and
experience
• In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and
vice versa

Job-related Experience
• Customarily has at least 5 years of leadership experience with three or more years in a Managerial role
• Experience managing complex projects
• Experience managing multiple teams
• Experience managing remote teams
• Experience delivering large scale initiatives from end to end
• Strong experience with industry standard Windows Server, Cloud Infrastructure, Office 365, VMWare and Citrix
• Background in Hyper Converged Infrastructure (HCI)
Job-related Skills/Competencies
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality
solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and
professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with
federal and state laws and company policies
• Ability to interface with executive level management and give senior level presentations
• Strong attention to detail
• Proven ability to prioritize and manage multiple projects and initiatives, estimating work tasks and forecasting resource
levels and mix of skills needed to support team objectives
• Strong communications skills to effectively communicate across the IS organization, to senior leadership, key business
stakeholders, and external vendor/customers
• Strong leadership, project management skills, time management and vendor management skills
• Demonstrated leadership and team building skills, with the ability to manage, train, and motivate people, and instill
accountability, ownership, and transparency focused on on-time delivery on projects and commitments and who have
a strong understanding of the needs of the business teams they support
• Ability to coordinate and work with other departments
• Excellent organizational skills with ability to multi-task and remove blockages for the team
• Can be counted on when times are tough to do the right thing. Has the courage to take difficult decisions and act
ethically
• Recognized for the quality of their thinking and ideas, sought out by others for their advice and solutions
• Creates focus by evaluating and prioritizing the areas with the greatest impact and eliminating less valuable activities
• Focuses on accountability and delivery without blame, pushes and motivates self and others for results
• Faces challenge head on
• Knows how to get things done through formal and informal channels
• Ability to break down work into process steps

Develops schedules and tasks. Quickly senses what will help or hinder accomplishing a goal and adjusts for roadblocks
measuring performance against goals
• Learns from mistakes and seeks and applies continuous improvement
• Has the functional/technical knowledge required to do the job and works to keep this knowledge current.
• Steps up to conflicts by managing them as opportunities and is able to find common ground and get cooperation with
minimum noise
• Presents facts in a depersonalized and helpful manner. Represents own interests and points of view while being fair
to colleagues
• Ability to flex their style to meet the requirements of changing situations and the needs of other people
• Seeks feedback for personal learning

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Benefits

Physical/Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this job, the employee is continuously sitting and frequently standing and
walking. May frequently utilize hands and fingers involving continuous flexing or extending wrist which may result in repetitive
motion to perform job-related tasks. Occasional stooping, kneeling, crawling, crouching, pushing, pulling, reaching, or overhead
reaching, and climbing; frequent twisting with repetitive motion in the performance of work. Ability to hear and understand with
clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range
for various forms of communications such as telephone, electronic (virtual), in-person, etc. The ability to lift/carry up to 10
pounds.
Work is performed in primarily in the office/field environment. Involves frequent contact with clients, staff, management, and others.
Position requires flexibility in working hours. Must be able effectively resolve conflicts as they arise.
The mental demands described here are representative of those that must be met by an employee to perform the essential
functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to
meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive
information and situations with care.

Travel: Occasional (may include overnight) travel up to 20% by land or air is required of employee in this position. While
traveling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those
conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold, or hot temperatures, etc.).
Also, while traveling the employee will need to adjust to the physical demands that may include lifting to place luggage in
overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that traveling
may impose on a person.
The above statements for physical, mental, and working conditions are subject to change based on office, clinical or
external/internal factors and environments.

EEO Statement

Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to
race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status,
disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting
discrimination in employment in every jurisdiction in which it maintains facilities.

Disclaimer
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required
for this position.

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