Wintel Systems Analyst I

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and worksite

locations, Concentra colleagues remain focused on our driving purpose:

to provide superb patient and employer experience by delivering the

highest quality healthcare in an efficient, affordable, caring manner. We

do this by putting all customers (internal and external) first and by


o A healing focus

o A selfless heart

o A tireless resolve


The Wintel Systems Analyst I will be focused primarily on the support

of Concentra’s windows environment. Additionally, the Wintel Analyst

will provide technical guidance and oversight for mission-critical

Application, Core Infrastructure, Citrix, Exchange, and Virtualization projects.

The Analyst I works on an On-Call rotation responding to alerts within the defined SLA, including weekends and after hours.

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• Responsible for maintaining windows servers, including building and monthly patching.
• Build, install, configure, monitor physical servers and virtual machines in VMware Vcenter
• Provide detailed documentation and KB articles to solution center support
• Citrix administration and support 7.15 and later
• Provide extended support to end users and escalations
• Work on an On-Call rotation responding to alerts within the defined SLA, including weekends and
after hours.
• Microsoft office and outlook support
• Work with other teams to support production applications.
• Acquisitions, migrating data, application servers.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

• Direct reports: No
• Indirect reports: No
• Budget responsibility: No

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• Bachelor’s degree from an accredited college or university in Computer Science/Computer
Engineering or equivalent

• In lieu of degree, the ratio is 1:1 meaning one year of college equals one year of work experience
and vice versa
• VMware vCenter and/or Microsoft server certification preferred
• ITIL and SDLC Certifications preferred

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency,
Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore
alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which
shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI)
in accordance with federal and state laws and company policies
• Able to work independently and to prioritize work activities
• Demonstrate strategic thinking abilities
• Excellent analytical and problem-solving skills
• Excellent time management and organizational skills
• Ability to work independently
• Possess a sense of urgency prioritizing resolution of issues that affect business workflow and
patient care
• Ability to effectively multi-task and adapt to changing business priorities
• Ability to manage project work
• Ability to define and analyze to recommend changes for process and system improvements
• Broad knowledge related to Windows / Active Directory / VMWare configurations and
• Can be counted on when times are tough to do the right thing

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Employee Benefits

  • 401(k) Retirement Plan with Employer Match
  • Medical, Vision, Prescription, Telehealth, & Dental Plans
  • Life & Disability Insurance
  • Paid Time Off
  • Colleague Referral Bonus Program
  • Tuition Reimbursement
  • Commuter Benefits
  • Dependent Care Spending Account
  • Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*


Concentra is an Equal Opportunity Employer, including disability/veterans 

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