Jr. Net Developer

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and worksite
locations, Concentra colleagues remain focused on our driving purpose:
to provide superb patient and employer experience by delivering the
highest quality healthcare in an efficient, affordable, caring manner. We
do this by putting all customers (internal and external) first and by
o A healing focus
o A selfless heart
o A tireless resolve

The Software Development Analyst I works under the general
supervision of the Software Development Manager and is responsible
for the review, analysis, and modification of programming systems.
These responsibilities include ensuring adherence to project plans and specifications, as well as, the coding,
testing, debugging, and documentation of programs, as it pertains to new and existing systems.
Additionally, this colleague is expected to deliver exceptional customer service and is responsible for
providing accurate and timely completion of technical development and support tasks in accordance with
Information Systems standards and methodologies, as well as requirements defined by Concentra
technology standards.

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 Handle daily support requests received
 Provide second level assessment, support and resolution of issues including root cause
 Monitor and respond quickly and effectively to requests received through the production support
team and Service Now
 Collect appropriate and accurate information on all production issues
 Help maintain, improve, and develop EDI processes
 Maintain current and accurate data throughout the lifecycle of a ticket
 Ability to use monitoring tools to properly diagnose system or application issues or downtime
 Monitor overall performance of IS operations and continually implement improvements
 Investigate issues/reported bugs, identify the cause, analyze impact, and provide best possible
 Respond to and resolve user technical support issues via telephone, email, and remote access
software, as needed
 Participate in system roll outs with client clinical and IS staff, and complete delegated tasks to meet
 Establish SLA's for response time to events and incidents
 Document customer interactions in Service Now
 Work flexible schedule as needed

This job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

 Direct reports: No
 Indirect reports: No
 Budget responsibility: No

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 Bachelor’s degree in IT related field required or equivalent education and experience
 In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of
work experience and vice versa

 Customarily has at least two years of .NET development and maintenance/support experience
 Customarily has at least three years of experience in a software development or production support
role or operational support role
 Customarily has at least one year of experience working in application development
 Has proficient knowledge of .NET, HTML, JavaScript, SQL
 Knowledge of Microsoft productivity applications a plus
 Knowledge of browser-based technology a plus
 Understanding of operating systems such as Windows and OS X/iOS a plus

 Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency,
Initiative and Flexibility
 Ability to make decisions or solve problems by using logic to identify key facts, explore
alternatives, and propose quality solutions
 Outstanding customer service skills as well as the ability to deal with people in a manner which
shows tact and professionalism
 The ability to properly handle sensitive and confidential information (including HIPAA and PHI)
in accordance with federal and state laws and company policies
 Progressive knowledge of Business Improvement, Problem Management and Preventive
maintenance processes
 Exhibits superior teamwork skills
 Strong interpersonal and communication skills a must
 Effective communication skills. Ability to read, write, and speak in a professional manner
 Excellent analytical and problem-solving skills are essential
 Ability to effectively multi-task and adapt to changing business priorities

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Physical/Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this job, the
employee is continuously sitting for extended periods, frequently to occasionally standing and walking.
May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office
equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy
computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing,
pulling, reaching or overhead reaching, and climbing in the performance of work. The ability to hear and
understand with clarity and detect sound, and have conversations with staff, customers, management, etc.
Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to
acceptable levels for office work. The ability to lift/carry up to 10 pounds.
The mental demands described here are representative of those that must be met by an employee to perform
the essential functions of this job successfully. In this position, the employee may have imposed pressure
on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable
situations and to handle confidential and sensitive information and situations with care.
Travel: No travel is required for this position.
The above statements for physical, mental, and working conditions are subject to change based on office,
clinical or external/internal factors and environments.
FLSA: Exempt
EEO Statement:
Concentra provides equal employment and affirmative action opportunities to applicants and employees
without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin,
pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc.
complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction
in which it maintains facilities.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or
responsibilities required for this position. 

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