IT Business Analyst II Addison TX

Job Id
Job Location
Addison, TX
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

The Business Analyst II responsible for delivering quality customer service and performing daily task management and support. The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications. In addition, they maintain existing documentation for system processes and procedures.

This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks. They also work with vendors on application issues and act a liaison between users and vendors to develop requests for additional reports and/or features. This position primarily works independently and routinely interacts with more senior business contacts. Often, the Business Analyst II will be assigned to larger and more complex projects and are subject matter experts for their assigned systems. The Business Analyst II reports to the Lead/Manager.


  • Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
  • Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
  • Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
  • Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current
  • Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
  • Participate in relevant information-sharing activities
  • Monitor and report on any security violations related to the unwarranted access to corporate data
  • Ensure that all problems are resolved in a timely and efficient manner
  • Help build team spirit by assisting other staff members and promoting a positive workplace
  • Maintain awareness of the rapidly changing environment and recommend cost efficient techniques
  • Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate 
  • Support the mission and direction of Select Medical and Concentra, both within the Information Services department and throughout the corporation
  • Create, maintain and update disaster recovery procedures when changes in hardware or applications occur
  • Ensure all changes comply with change management policies and procedures
  • Complete any activities, tasks, and projects assigned
  • Responsible for reporting to and completing work at assigned times
  • Testing of upgrades and fixes within defined deadlines
  • Available to provide on call support, as required
  • Document business processes
  • Develop status reports
  • Follow project methodology
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • BS or BA degree in Computer Science or in a related field from an accredited college or university or equivalent experience or education
  • In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related experience and vice versa


  • Customarily has at least two or more years of project experience
  • Customarily has at least two or more years of healthcare experience
  • Customarily has at least five or more years of IS experience


  •  Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Strong ability to work in a team environment, as well as independently when required
  • Experienced with working in fast-paced and dynamic environment
  • Must be able to think independently to prioritize work activities
  • Demonstrate strategic thinking abilities
  • Requires superior teamwork skills
  • Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner
  • Excellent analytical and problem-solving skills are essential
  • Must possess a personal sense of urgency
  • Ability to effectively multi-task and adapt to changing business priorities
  • Superior customer service skills.
  • Excellent time management and organizational skills are required.
  • Excellent attention to detail
  • Large scale multi-site IS operations experience
  • PC Hardware and peripheral experience
  • Knowledge of Microsoft productivity applications
  • Knowledge of browser-based technology
  • Understanding of operating systems such as Windows and OS X/iOS
  • Prevents recurrence of issues by identifying trends and implementing fix
  • Document business processes
  • Develop status reports
  • Follow project methodology
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, including disability/veterans 

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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