Clinical Business Analyst I Addison, TX Full Time
Job Id
60861
Job Location
Addison, TX
Employment Type
Full Time-Regular
Industry
Health Care
Concentra
20171018T183658Z
Overview

From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose:  to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve
Responsibilities

The Clinical Business Analyst I responsible for delivering quality customer service and performing daily task management and support.

 

The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications.  In addition they maintain existing documentation for system processes and procedures.

 

This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks.  They also work with vendors on application issues and act a liaison between users and vendors to develop requests for additional reports and/or features. This position primarily works independently and routinely interacts with more senior business contacts.

Qualifications

QUALIFICATIONS

  • BS or BA or equivalent education and experience
  • 2 or more years IS experience
  • 1 or more years healthcare experience
  • Experience with Clinical applications as a subject matter expert, including Practice Management and/or Electronic Health Records systems
  • Requires superior teamwork skills.
  • Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner.
  • Excellent analytical and problem solving skills are essential.
  • Must possess a personal sense of urgency.
  • Ability to effectively multi-task and adapt to changing business priorities.
  • Superior customer service skills.
  • Excellent time management and organizational skills are required.
  • Excellent attention to detail.
  • Large scale multi-site IS operations experience.
  • PC Hardware and peripheral experience.
  • Knowledge of Microsoft productivity applications.
  • Knowledge of browser-based technology.
  • Understanding of operating systems such as Windows and OS X/iOS.
  • Document business processes.
  • Develop status reports.
  • Follow project methodology. 

JOB FUNCTIONS 

  • Ensure customer satisfaction by responding in a timely manner to all issues reported to the Help Desk. This support includes, but is not limited to, computer or peripheral hardware and software, network connectivity issues, as well as any systems in use.
  • Ensure that all issues are logged promptly and accurately with detailed up-to-date information.
  • Ensure timely escalation of customer problems by documenting the impact to the customer by assigning an appropriate priority and resolution target. Initiate escalation, as appropriate, to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.  
  • Solution and define best practices as it relates to application functionality supporting Concentra center workflows.
  • Review outstanding issues on a daily basis to assure that troubleshooting and resolutions are current.
  • Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.  Submit recommendations as appropriate.
  • Participate in relevant information-sharing activities.
  • Monitor and report on any security violations related to the unwarranted access to corporate data.
  • Ensure that all problems are resolved in a timely and efficient manner.
  • Help build team spirit by assisting other staff members and promoting a positive workplace.
  • Maintain awareness of the rapidly changing environment and recommend cost efficient techniques.
  • Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
  • Support the mission and direction of Concentra/Select Medical, both within the Information Services department and throughout the corporation.
  • Create, maintain and update disaster recovery procedures when changes in hardware or applications occur.
  • Ensure all changes comply with change management policies and procedures.
  • Complete any activities, tasks, and projects assigned.
  • Responsible for reporting to and completing work at assigned times
  • Testing of upgrades and fixes within defined deadlines.
  • Available to provide on call support, as required.
  • Document business processes.
  • Develop status reports.
  • Follow project methodology.
Benefits
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program  

 

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.



We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

Talk to a Recruiter

Tracy Grange
Tracy Grange