Local Account Support Specialist Addison, TX Full Time
Job Id
68797
Job Location
Addison, TX
Employment Type
Full Time-Regular
Industry
Health Care
Concentra
20180320T041329Z
https://www.concentra.com/careers/job-search/tx/addison/corporate-customer-service/68797/
Overview
Position Summary
The Local Account Support team supports Concentra’s Operations, Sales and client base with new account creation, existing account maintenance/management and maintaining acceptable levels of client suspense transactions/revenue in key operating system and Client Relationship Management tools.
Responsibilities
The Details
Major activities involved in the work performed.
- Working in all applicable systems within Customer Operations to create new local/cross market accounts within established time frame meeting accuracy expectations
- Working in all applicable system within Customer Operations to maintain/manage client service packages for existing local/cross market accounts within established time frame meeting accuracy expectations
- Proactively clear client suspense transactions meeting established open aging volume greater than 30 days and established revenue for items greater than 60 days expectations
- Troubleshoot and resolve client issues
- Meet established average speed of answer and abandon rates for department
- Contact clients for account verification purposes to meet client reporting requirements
Qualifications
Education/credentials
- High School diploma required
- College degree preferred
Job-related experience
- 1+ years experience in a call center environment
- Proven ability working in multiple systems simultaneously while on phone
- Experience in a service industry setting with constant client contact/interaction
Job-related skills/competencies
- Detail oriented
- Excellent verbal and written communication skills
- Ability to work well with others
- Comfortable in a high demand environment
- Strong computer literacy (Internet Explorer, Excel, Word, Power Point)
- Exceptional customer service skills
- Retain and apply new information quickly
Working conditions/physical demands
- Office environment
Benefits
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer M/F/Veterans/Disabled
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.