Clinical Systems Analyst NP Addison TX Full Time
Job Id
75415
Job Location
Addison, TX
Employment Type
Full Time-Regular
Industry
Health Care
Concentra
20180718T120443Z
Overview

The Clinical Support Analyst has a strong working knowledge of medical operations including direct patient care experience in an office /outpatient setting and has an equally strong interest and aptitude in the clinical systems areas, specifically EMR.  This job is responsible for clinical systems support for the center based clinicians during deployment, implementation and ongoing use of Allscripts EMR and will coordinate closely with system command centers and the Solutions center as part of the overall business support team.  Clear and concise communication, excellent problem solving skills and a patient, analytical focus will be the keys success in this new operations role. Consistent with Concentra focus this individual will ensure the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve
Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

  • Provide system support to Concentra Center Clinical colleagues as needed related to proper system use for Allscripts Enterprise EMR, working in conjunction with the Solutions Center and Command Center
  • Audit center visit transactions to determine compliance with process, policies and procedures
  • Provide feedback to clinicians and identify opportunities for improvement with system use, workflow, process, training, etc
  • Provide feedback and input on clinical change requests
  • Coordinate with training and operations to provide feedback on center system related challenges and recommendations
  • Other duties as may be identified related to center systems support
  • Assist in providing support for Super User Training and period updates 

SCOPE MEASURES:

  • Clinical system support
  • Working as part of a team, no supervisory responsibilities
Qualifications

EDUCATION/CREDENTIALS: 

  • Physician’s Assistant or Nurse Practitioner licensed in TX 

JOB-RELATED EXPERIENCE:

  • 5 years clinical practice experience
  • Clinical systems interest/aptitude and experience from the clinical perspective
  • Allscripts Enterprise EMR systems experience a plus 

JOB-RELATED SKILLS/COMPETENCIES: 

  • Excellent communications skills, written and oral, active listening and giving constructive feedback as appropriate
  • Customer service focus, understanding the centers as internal customers
  • Strong problem solving skills and the ability to trouble shoot, identify root cause and identify trends
  • Calm, patient approach to center interactions, supportive versus punitive approach
  • Ability to work well in a cross functional team, primarily IT focused in composition 

WORKING CONDITIONS: 

  • Office environment.
  • Up to 10% Travel may be required
Benefits
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.



We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

Talk to a Recruiter

Tracy Grange
Tracy Grange