Scheduling Supervisor

Job Id
Job Location
Addison, TX
Employment Type
Full Time
Health Care


From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose:  Improving the health of America’s workforce, one patient at a time.  Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

The Scheduling Supervisor maintains high standards for quality and an exceptional patient experience by actively monitoring and identifying ways to improve the teams’ results while creating a positive work environment. The ability to lead, inspire and engage colleagues is critical to exceed customer expectations in order to achieve a positive impact on the cost and quality of care rendered to the injured employee in accordance with Concentra’s policies, procedures and applicable regulations. 

Read more overview information

Concentra's Data Protection Commitment
*    Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
*    Every Concentra colleague has the responsibility to adhere to data protection principles.
*    If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

Read more about position benefits
    • Provides exceptional internal and external service by demonstrating welcoming, respectful and skillful behaviors.
    • Ensures appropriate staffing levels are achieved to ensure resources are managed efficiently
    • Ensure Colleagues understand the departments vision and strategy as well as their role in achieving it
    • Provides ongoing coaching and feedback with the intention of enhancing the contributions, competencies and performance of colleagues in order to achieve daily and monthly departmental goals
    • Analyzes and identifies the reason for variation in an individual’s performance in order to guarantee key outcome measures are met, while aiding in the removal of barriers to success.
    • Monitors production metrics in order to hold colleagues accountable for meeting and exceeding expectations
    • Builds positive relationships by maintaining proactive communication to ensure efficient, accurate and timely responses to internal/external customer needs
    • Interviews and assists Manager with decisions on hiring of new colleagues.  Responsible for new hire evaluations and annual reviews, both drafting and upon Managers approval, conducting the reviews.
    • Ensures continuous improvement by constantly analyzing processes, procedures and operating practices;  Suggests and implements change
    • Uses proactive solution minded thinking to improve the team or processes with management approval.
    • Communicates with all stakeholders, payers, employers and patients as appropriate
    • Builds relationships with provider and payer communities
    • Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions

    Scope measures

    • Assigned to 2 Regions
    • Directly responsible for meeting departmental team goals and ensuring team’s accuracy with process requirements
    • Reports to Referrals Manager

Job-related experience

  • Minimum of 2 year experience of  scheduling experience
  • 1 year expereince as a Team Lead or Supervisor
Read more about responsibilities

Required Credentials:

  • High School diploma or GED.
  • Two years’ experience in Healthcare field dealing with customer service.
  • Excellent telephone skills are a must, as is a strong computer and technological background.

Physical Requirements:                                                                                                            

  • Ability to walk, bend, stand, and reach constantly during a work day/shift.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.
  • Fine motor skills adequate for scheduling.
  • Ability to participate in sustained activities for many hours in duration in accordance with state labor laws.
  • Ability to independently lift twenty-five (25) pounds of weight.


  • Associates or Bachelor's degree preferred
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Outlook
  • Proficiency with scheduling / insurance verification software

Job-related skills/competencies

  • Excellent written and verbal communication skills with ability to communicate effectively with colleagues at all levels of the organization
  • Must display proper business etiquette and be skilled in the arts of diplomacy and tact
  • Ability to organize and manage multiple priorities and/or projects by using appropriate methodologies and tools
  • Excellent time management skills including the ability to multitask and prioritize in a fast paced environment
  • Attention to detail
  • Ability to give direction and build positive morale
  • Exemplary decision making and problem solving skills
  • Ability to build and maintain productive business relationships
  • Strategic and Root Cause Analysis Thinking


Working conditions/physical demands

  • Office environment
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Read more about qualifications