Customer Correspondence Representative

Job Id
174535
Job Location
Cranston, RI
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20211002T150713Z
Overview

The ideal candidate will perform under general supervision a variety of routine and non-routine clerical duties to support the Central Business Office. The position requires excellent communication, customer service and organizational skills.  All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.                  

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Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

  • Sorts correspondence for distribution and acts on correspondences and explanation of review statements that do not require collection activity.
  • Answers incoming customer service calls, answers questions and routes calls to the appropriate department.
  • Reviews Explanation of Review Statements (EORs) to post in system and identifies trends that impact reimbursement.
  • Responds to requests for all internal forms, requests updates to service packages and accounts.
  • Assists Account Receivable Representatives by performing various clerical tasks, as needed.
  • Supports Account Receivable Representatives and other departments as allowed by Sarbanes Oxley guidelines.
  • Assists internal and external customers when answering the customer service lines.

Other Duties

Performs additional duties as assigned

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Qualifications

EDUCATION/CREDENTIALS:

  • High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience

 

JOB RELEVANT EXPERIENCE:

  • Medical background with 1-2 years experience or internship in medical office
  • Experience with a multi location practice
  • CPT/ICD-9/HCPC knowledge

 

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:

  • Strong computer skills
  • Microsoft Word and Excel knowledge and experience
  • Ability to operate 10 key numerical pad by touch
  • Ability to work under tight time schedules
  • Strong customer service, telephone and communication skills
  • Excellent problem solving skills and ability to handle multiple tasks
  • Ability to work independently
  • Ability to be detailed oriented
  • Ability to assist peers
  • Familiarity with medical terminology
  • Knowledge of basic office equipment
  • Ability to multitask and resolve problems and issues
  • Ability to communicate verbally and in writing

 

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office Environment
  • Sitting for extended periods of time
  • Ability to lift light weights of under 15 lbs.
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Benefits

BENEFITS SUMMARY:

401(k) with Employer Match
Medical/Vision/Prescription/Dental Plans
Life Insurance/Disability
Paid Time Off
Colleague Referral Bonus Program

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra
.
Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veteran

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