Medical Assistant Health Screener
Concentra Staff, Roles, and Expectations:
The primary role of the Concentra colleagues is to observe associates self-collecting specimens by either anterior nasal swabbing or saliva collection and to ensure adequate specimens are obtained. Concentra colleagues will intervene only if they see an Associate performing a self-collection inaccurately based on the visual testing instructions or if the Associate has a question. Secondary roles include maintaining a clean environment, assuring a safe environment for all involved including wearing masks and social distancing, assisting associates with the test process, and helping onsite leaders assure protocol is being followed, as well as “tweaking” the processes and protocols where indicated to improve efficiency of the process. The expectation is that Concentra colleagues will represent our company professionally and with positive behaviors and attitudes consistent with our Orange Book Values and engage directly with the associates by coaching them through the process. Please direct any and all feedback to your Concentra contact if there are any questions or conflicts.
Based on the needs of the Client, this position is temporary.
Schedule is full time 5 days - M-Thurs 11am-8pm Fri 8am-5pm
- Anterior nasal swab:
- The associate (wearing a mask) enters the room and reaches a desk where he/she scans their badge to start the process. At this point they are provided a test kit and gloves. The associate sanitizes their hands and dons the gloves.
- They are then directed to a testing station where they begin the self-collection process.
- At the testing station, the associate wipes down (sanitizes) the station with biocidal wipes and then removes his/her test kit from the bag and puts in on the table. The associate then sanitizes the gloves with hand sanitizer prior to continuing the procedure and continues to wear them.
- The associate then lowers, but does not remove, their mask to expose their nose. The mask should remain over the mouth during the procedure. The associate should not touch the front of their mask during this, they can remove their mask from behind their right ear, lower it below their nose and reattach it behind their ear.
- The associate opens the kit and puts the collection tube into the tube holder on the counter and opens the tube.
- The associate removes the nasal swab from the packaging without touching the tip of the swab. They insert the swab 1 inch into the right nostril. Rotate the swab and scrub the walls of the nostril 3 times then hold for 10 seconds. Repeat in the left nostril. The employee may feel some pressure, but this should not hurt – remove the nasal swab if pain is experienced. Do not force the swab into the nostril at any point. We need to ensure that the swab is inserted deeply enough into the nostril to get an adequate specimen for testing and that they keep it in each side of the nose for at least 10 seconds.
- After the self-collection is done, they insert the swab into the tube so the transport media covers the tip of the swab, break off the excess swab stick, and then re-cap the tube securely with the lid. We need to ensure the cap is tightly sealed so there is no potential for leakage of the transport medium.
- The associate repositions the mask to cover their nose which avoiding touching the front of the mask.
- They then put the tube into the small biohazard bag which came with the kit. They seal the bag and then they place the bag into the bin at the station.
- Lastly, the associate is prompted to clean the station with biocidal wipes that are provided, then remove their gloves and clean their hands with hand sanitizer.
- They then leave to testing room and return to work.
- High school graduate or GED equivalent
- Graduate of an accredited Medical Assistant program, training as a medical assistant, or military medical specialist with current credentials in the state of employment
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated willingness to participate in initial and ongoing training as required.
- Demonstrated effective communication and interaction with employers, patients, providers and other employees.
- Demonstrated ability to maintain working relationship with all levels of employees.
- Demonstrated excellent customer service skills
Concentra is an Equal Opportunity Employer, including disability/veterans