PT Support Specialist

MAJOR DUTIES & RESPONSIBILITIES:

• Reviews initial referral request for therapy services.
• Reviews PT Authorization Guidelines and Protocol notes.
• Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested therapy services.
• Submits required documentation to payer to assist in authorization process.
• Notifies the patient of scheduled therapy appointment(s)
• Documents all appropriate information per Policy and Procedure.
• Communicates referral status and/or non-standard issues to the referring CMC Provider, Center Therapy Director, CSS Manager and other involved parties.
• Communicates with center staff as necessary.
• Submits appropriate reports to CSS Manager/Area Therapy Director.

Occusource:

• Check in therapy Check out therapy
• Schedule
• Charge out therapy
• Escorts patients and coordinate flow
• Pulls medical records and process charts
• Calls no shows
• Maintains authorization process/logs
• Tracks Plan of Care  

Patient Care/Dept. maintenance: (increase therapist efficiency)

• Walk patients from therapy to the exam room and write the appropriate information on the provider board.
• Print transcriptions and reports for Center Therapy Director
• Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director.
• Call patients daily to remind them of their appointment for the next day and fill out appropriate log. - Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.
• Wash/Fold therapy linens.
• Wipe down treatment tables.
• Refill ultrasound bottles.
• Check temperature of hydro collator / paraffin bath and record in daily log.

Performs HPEs Weekly:

• Maintain inventory of therapy supplies and printed forms.
• Discard electrodes of discharged patients.
• Put together packets for Group Health Marketing. Monthly
• Fill/change water as needed in hot pack collator.
• Maintain inventory Fill/change water as needed in hot pack collator.
• Defrost cold pack collator.
• Performs department cleaning
• Completes Essential Functions inventory form
• Assists with patient set up/take down
• Supervises exercise programs
• Performs other duties as assigned.

WORKING CONDITIONS:

• Office environment
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.