Customer Services Correspondence Representative Bingham Farms, MI Full Time
Job Id
70409
Job Location
Bingham Farms, MI
Employment Type
Full Time-Regular
Industry
Health Care
Concentra
20180412T043452Z
Overview

The ideal candidate will perform under general supervision a variety of routine and non-routine clerical duties to support the Central Business Office. The position requires excellent communication, customer service and organizational skills.  All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.                  

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

  • Sorts correspondence for distribution and acts on correspondences and explanation of review statements that do not require collection activity.
  • Answers incoming customer service calls, answers questions and routes calls to the appropriate department.
  • Reviews Explanation of Review Statements (EORs) to post in system and identifies trends that impact reimbursement.
  • Responds to requests for all internal forms, requests updates to service packages and accounts.
  • Assists Account Receivable Representatives by performing various clerical tasks, as needed.
  • Supports Account Receivable Representatives and other departments as allowed by Sarbanes Oxley guidelines.
  • Assists internal and external customers when answering the customer service lines.

Other Duties

Performs additional duties as assigned

Qualifications

EDUCATION/CREDENTIALS:

  • High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience

 

JOB RELEVANT EXPERIENCE:

  • Medical background with 1-2 years experience or internship in medical office
  • Experience with a multi location practice
  • CPT/ICD-9/HCPC knowledge

 

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:

  • Strong computer skills
  • Microsoft Word and Excel knowledge and experience
  • Ability to operate 10 key numerical pad by touch
  • Ability to work under tight time schedules
  • Strong customer service, telephone and communication skills
  • Excellent problem solving skills and ability to handle multiple tasks
  • Ability to work independently
  • Ability to be detailed oriented
  • Ability to assist peers
  • Familiarity with medical terminology
  • Knowledge of basic office equipment
  • Ability to multitask and resolve problems and issues
  • Ability to communicate verbally and in writing

 

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office Environment
  • Sitting for extended periods of time
  • Ability to lift light weights of under 15 lbs.
Benefits

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer M/F/Veterans/Disabled



We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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