Director of Central Billing Office

Job Id
Job Location
Linthicum, MD
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose:  to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve

Directs the Central Business Office (CBO) department staff to insure maximum productivity and completion and resolution of assigned projects and duties, and achievement of established monthly and quarterly accounts receivable goals in accordance with Concentra policies, practices and procedures.



  • Identifies, analyzes, and assists CBO Manager and/or Supervisors with the oversight of global issues pertaining to proper billing, deposits, payment posting and collections of center accounts receivable.
  • Directly supervises CBO Manager and/or Supervisors
  • Jointly compiles, analyzes, and presents monthly accounts receivable reports with CBO Manager and/or Supervisors.                                                                                                                                                             
  • Develops and monitors CBO Staffing model and staffing efficiencies.
  • Plans and coordinates special accounts receivable projects as required.
  • Initiates meetings with payors and employers to promote positive working relationships.
  • Supports other CBO locations using the OccuSource and BCS systems regarding system operations, month-end close procedures, and CBO job descriptions.
  • Actively monitors adherence to the budget and overall expense control.
  • Communicates with CBO, Local and Regional Leadership Teams on pertinent accounts receivable issues.
  • Maintains direct relationship with Concentralink clients to ensure customer satisfaction
  • Participates in State Workers’ Compensation bureau meetings, keeping appropriate leadership team members aware of reimbursement rule and fee schedule initiatives
  • Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice


  • Bachelor’s degree in Finance or Accounting or related field from an accredited college or university or equivalent in education and experience
  • In lieu of undergraduate degree, one year of college equals one year of experience and vice versa

Job-related experience

  • Customarily has at least five or more years of progressive healthcare billing experience including accounts receivables
  • Customarily has at least six months of prior supervisory experience

Job-related skills/competencies 

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Knowledge of assigned state(s) workers’ compensation rules and regulations
  • Broad knowledge of desktop computer applications
  • Strong understanding of corporate accounting and internal control procedures.
  • Knowledge of accounting and financial reporting software
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies 
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • Ability to take initiative, make decisions, and be accountable
  • High level of attention to detail, organizational skills and time-management capability
  • Team player, self-starter able to work with little supervision
  • Sensitivity to the needs of every individual to be treated with respect and fairness.
  • Ability to maintain a professional demeanor and confidentiality.
  • Excellent organizational, multi-tasking and documentation skills
  • Proficient in Microsoft products and software


  • Work is performed in an office and field environment
  • Involves frequent telephone contact and in-person with clients, staff, vendors, consultants, and Management. Requires the ability to work in a demanding environment, to work a flexible schedule and to effectively resolve conflicts as they arise.
  • Work requires sitting for long periods of time as well as stooping, bending and stretching for files and supplies. Occasional lifting of paper and files weighing up to 40 pounds. Corrected or normal vision is required in the performance of tasks inherent to office work. Requires moderate typing skills and manual dexterity to operate a keyboard, calculator, telephone, copier, and such other office equipment as necessary.  It is necessary to view and type on computer screens for variable periods of time.
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.


Concentra is an Equal Opportunity Employer, including disability/veterans 

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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Tracy Grange