Medical Collections/ AR Specialist

Job Id
Job Location
Westminster, CO
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose:  Improving the health of America’s workforce, one patient at a time.  Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying:

  • A healing focus
  • A selfless heart
  • A tireless resolve
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In addition to performing accounts receivable duties performs various lead duties for a group of accounts receivable representatives to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.


  • Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
  • Processes rebills and composes correspondence to customers
  • Monitors and reviews account aging reports to ensure timely collection
  • Reviews documents and reconciles discrepancies and makes needed adjustments
  • Performs account payment reconciliations with incoming receipts
  • Prepares and distributes periodic reports on A/R and past due accounts for management and clients
  • Negotiates with clients’ repayment terms on past due accounts
  • Makes decisions on referring accounts for collection or writing off
  • Trains new employees and assist peers
  • Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice

A/R Aging Report

  • Determines when adjustments are appropriate and necessary and applies
  • Resolves Employer Issues when necessary, such as misapplied or missing payments


  • Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation


  • Monitors rebills for open balances and takes appropriate action
  • Schedules and distributes work to meet deadlines and facilitate efficient workflows. 
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  • High school diploma or GED equivalent
  • Some college courses, preferred
  • Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
  • Medical billing courses may take the place of on-the-job experience
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies 
  • Familiarity with Microsoft Excel, Outlook, Word experience required
  • Ability to communicate effectively and professionally
  • Excellent time management skills
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • Excellent writing and documentation skills
  • Ability to work independently
  • Ability to handle multiple tasks, projects, duties, and priorities, when assigned
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  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off
  • Colleague Referral Bonus Program

This position is eligible to earn a base compensation rate in the range of $17 to $20 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.


Concentra is an Equal Opportunity Employer, including disability/veterans 

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