Transcription Services Supervisor

Job Id
Job Location
Santa Clarita, CA
Employment Type
Full Time Regular
Health Care

From our Dallas corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:

o A healing focus
o A selfless heart
o A tireless resolve


The Transcription Services Supervisor manages day to day activities of the Transcription Services team which includes on-boarding of new specialty clinicians, identifying missing or incomplete dictations, setting up clinics to upload voice files for transcription and corrections. Assist in the scheduling and facilitation of dictation protocol trainings. Complete set-up template and macro for new and legacy clinicians. Maintain and update templates and macros for the entire organization and for transcription vendor. Perform transcription audits for accuracy, communication, and proper reimbursement. Maintain a daily productivity log.

• Manage transcription team and provide daily job assignments. Run, monitor, and maintain daily/weekly/monthly productivity reports
• Schedule and facilitate on-boarding and training of new specialty clinicians on dictation protocol in all Concentra markets nationally
• Maintain and facilitate changes and updates between clinicians and transcription vendor. Communicate templates and dictation requirements between clinicians and the vendor
• Template and macro set-up with transcription vendor for new clinicians and for legacy clinicians who choose to make changes
• Review and edit templates and macros with clinician for transcription vendor
• Communicate and follow up with transcription vendor for updates and changes made by clinicians to dictated reports
• Set up transcription services for newly acquired/new specialty clinics. Ensure locations are set up to process dictated files
• Perform transcription audits at a minimum of monthly, for accuracy, template review and implementation
• Review transcription trends and trouble shoot for solutions
• Provide census reporting and other analytical or statistical data as needed or requested
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Concentra is a national health care company focused on improving America’s health, one patient at a time. Through our affiliated clinicians, we provide occupational medicine, urgent care, primary care, physical therapy, and wellness services. Concentra also serves employers by providing a broad range of onsite health services in worksite medical facilities.



• High School Diploma or GED equivalent
• Some college education or a technical certification i.e. medical transcriptionist is preferred
• One transcription certification required: CPC, CCS or CCS-P, or RHIT/RHIA

• Customarily has at least three or more years of transcription experience
• Some experience with Orthopedic specialties and medical record documentation
• Previous mentorship/leadership assignment

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated excellent communication skills, both written and oral, with varying levels of colleagues, management, clients, and customers
• Ability to speak effectively before groups of customers or employees of organization
• Ability to effectively present information in one-on-one situations to other employees, providers, and clients
• Ability to manage time efficiently
• Ability to multi-task with high degree of competency and accuracy
• Demonstrated effective leadership abilities
• Intermediate knowledge of Excel to include the use of pivot tables


• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off/Holidays
• Colleague Referral Bonus Program
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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