Medical Accounts Receivable Representative

Job Id
169019
Job Location
Santa Clarita, CA
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20210817T023351Z
Overview

The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks.  The position requires excellent communication, customer service and organizational skills.  All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.                                                                                                                                              

 

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Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

Primary Functions:

  • Account resolution via communications with employers, insurance companies, TPAs and labs.
  • Incoming customer service calls with clients.
  • Processing rebills & correspondence.
  • Managing aging reports.
  • Submit employer profile updates and information as necessary.

A/R Aging Report

  • Outgoing calls to insurance companies, employers, etc.
  • Adjustments are applied when appropriate
  • Generating rebills for outstanding A/R
  • Handle Employer issues 

Documentation

  • Document notes into billing system
  • Request documentation from clinics to support charges
  • Address correspondence and customer requests

Rebills

  • Generate rebills for open balances
  • Correct insurance information and redirect bills to appropriate payer
  • Update employer changes and re-submit corrected bills

Other Duties

  • Performs additional duties as assigned
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Qualifications

EDUCATION/CREDENTIALS:

  • High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience
  • Minimum of one-year accounts receivable experience (occupational health preferred). 
  • Problem solving and ability to handle multiple tasks 
  • Minimum of one-year collection experience (occupational health preferred). 
  • Medical billing courses may take the place of on-the-job experience.
  • Microsoft Excel, Outlook, Word experience desired
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

JOB RELAVENT EXPERIENCE:

  • Excellent communication and organizational skills
  • Problem solving skills and ability to handle multiple tasks
  • Excellent writing and documentation skills required
  • One year medical collection experience
  • Ability to work independently
  • Requires outstanding customer service skills and excellent problem solving skills
  • Ability to assist peers and train new employees.
  • Consistently meets or exceeds pre-established goals
  • Ability to handle special projects
  • Ability to handle multiple duties and priorities, when assigned.
  • Experience with a multi-location practice
  • Medical billing courses may take the place of on-the-job experience.
  • Microsoft Excel, Outlook, Word experience desired
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES:

  • Strong computer skills
  • Microsoft Word and Excel knowledge and experience
  • Ability to operate 10 key numerical pad by touch
  • Ability to work under tight time schedules
  • Strong customer service and communication skills
  • Excellent problem solving skills and ability to handle multiple tasks
  • Ability to work independently
  • Ability to be detailed oriented
  • Ability to assist peers

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office Environment
  • Sitting for extended periods of time
  • Ability to lift light weights of under 15 lbs.
  • Heavy telephone work.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

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Benefits
Benefits
 

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off/Holidays
• Colleague Referral Bonus Program


This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, M/F/Disability/Veteran.

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