Medical Customer Service Representative

Job Id
165506
Job Location
Santa Clarita, CA
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20210709T172420Z
Overview

The ideal candidate will perform under general supervision a variety of moderately complex to complex tasks.  The position requires excellent communication, customer service and organizational skills.  All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Billing Office practices, policies, and procedures.                                                                                                                                              

 

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Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES:

  • Sorts correspondence for distribution and acts on correspondences and explanation of review statements that do not require collection activity.
  • Answers incoming customer service calls, answers questions and routes calls to the appropriate department.
  • Reviews Explanation of Review Statements (EORs) to post in system and identifies trends that impact reimbursement.
  • Responds to requests for all internal forms, requests updates to service packages and accounts.
  • Assists Account Receivable Representatives by performing various clerical tasks, as needed.
  • Supports Account Receivable Representatives and other departments as allowed by Sarbanes Oxley guidelines.
  • Assists internal and external customers when answering the customer service lines.

Other Duties

Performs additional duties as assigned

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Qualifications

EDUCATION/CREDENTIALS:

  • High School education, prefer some college or specialty training in medical billing or equivalent job relevant experience
  • Problem solving and ability to handle multiple tasks 
  • Minimum of one-year collection experience (occupational health preferred). 
  • Medical billing courses may take the place of on-the-job experience.
  • Microsoft Excel, Outlook, Word experience desired
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

JOB RELAVENT EXPERIENCE:

  • Excellent communication and organizational skills
  • Problem solving skills and ability to handle multiple tasks
  • Excellent writing and documentation skills required
  • One year medical collection experience
  • Ability to work independently
  • Requires outstanding customer service skills and excellent problem solving skills
  • Ability to assist peers and train new employees.
  • Consistently meets or exceeds pre-established goals
  • Ability to handle special projects
  • Ability to handle multiple duties and priorities, when assigned.
  • Experience with a multi-location practice
  • Medical billing courses may take the place of on-the-job experience.
  • Microsoft Excel, Outlook, Word experience desired
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

DEMONSTRATED JOB-RELATED SKILLS/COMPENTENCIES:

  • Strong computer skills
  • Microsoft Word and Excel knowledge and experience
  • Ability to operate 10 key numerical pad by touch
  • Ability to work under tight time schedules
  • Strong customer service and communication skills
  • Excellent problem solving skills and ability to handle multiple tasks
  • Ability to work independently
  • Ability to be detailed oriented
  • Ability to assist peers

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • Office Environment
  • Sitting for extended periods of time
  • Ability to lift light weights of under 15 lbs.
  • Heavy telephone work.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

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Benefits

BENEFITS SUMMARY:

401(k) with Employer Match
Medical/Vision/Prescription/Dental Plans
Life Insurance/Disability
Paid Time Off
Colleague Referral Bonus Program

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans

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