Physician Associate Director of Medical Operations

Education/credentials 

• Board Certified Family Medicine or Internal Medicine.
• Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
• Unrestricted DEA license for state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
• Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine

Job-related experience 

• Minimum 5 years directly applicable experience including relevant clinical and supervisory experience for clinical scope.
• Preferred 3 years experience in managed care and physician management.   Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-related skills/competencies 

• Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards
• Agrees, supports, and commits to Concentra’s core practice standards and Policies and Procedures.
• Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
• Demonstrate a high level of skill with interpersonal relationships and communications.
• Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
• Proven ability to effectively supervise other professionals
• Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
• Ability to supervise, evaluate, coach, and develop staff.
• Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
• Ability to “put patients first” and enjoys treating patients.
• Superior patient/customer service and “bed side manner” skills.
• Must be a team player in a multidisciplinary environment;
• Demonstrates a value of all contributions to product and outcome
• Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
• Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
• Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
• Working knowledge of medical office administration and procedures.
• Basic computer skills, including email.
• Preferred experience with electronic medical record.
• Excellent critical thinking, deductive reasoning and decision making skills.
• Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations.
• Knowledge of Medicare guidelines and coverage.
• Knowledge of HEDIS quality indicators.
• Maintain licensure and skills.
• Attain and/or maintain board certification. 

Working conditions/physical demands 

• Medical Center environment
• Fast paced environment
• Travel within area/region of responsibility