Physician Director of Medical Operations Full Time Arizona

Job Id
110149
Job Location
Phoenix, AZ
Employment Type
Full Time-Regular
Industry
Health Care
Concentra
20190930T182300Z
Overview

From our corporate headquarters in Texas to our 500+ clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (our colleagues, patients and clients) first and by displaying:

 

A healing focus

A selfless heart

A tireless resolve

 

Position Summary

As the nation’s largest provider of occupational medicine services, our Physician colleagues work to help keep America’s workforce healthy, one patient at a time.  Our medical centers are unique in that we offer onsite physical therapy and orthopedic specialist services for our patients.  While workplace health is our primary focus, all walk-in centers also offer full urgent care capabilities to the general public.   

 

We are seeking a Physician Director of Medical Operations (DMO) to help build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. While all Concentra clinics have an onsite Center Medical Director, (CMD), the DMO will oversee all CMDs as well as staff physicians & advanced practice clinicians. The DMO is a regionally based medical director. 

 

Unique to the Arizona region

As the result of a recent large nationwide merger, we have several medical centers in this area. As DMO, you will oversee all locations from as far north as Flagstaff to as far South as Tucson. This will include some original Concentra clinics and many of the newly integrated Concentra clinics.  

 

Are you a physician who can lead by example and champion Concentra’s core philosophies and values in both our legacy and new clinics?  Are you looking for the next step in your career with a growing national practice?

Responsibilities

What are the essential functions of a DMO at Concentra?

  • Ensures quality and patient safety through the execution of clinical model across markets and service lines.
  • Manages key clinical metrics and performance indicators including case duration, days to first recheck, utilization and days to therapy services, specialty referral rates, and other disability management and referral pattern metrics delivered by Clinical Analytics.
  • Monitors clinical outcomes and provides guidance and assistance in outlier cases.
  • Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and provide direct patient care as needed
  • Participates in appropriate risk management activities.
  • Drives patient and client experience/satisfaction
  • Works collaboratively with physical therapy, sales and operations to ensure appropriate support and work flows
  • Maintains excellent relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth while responding to requests within 24 hours.
  • Develops colleague success through all aspects of the talent life cycle for clinicians: including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning.
  • Ensures patient care delivery teams are functioning at an optimal level.
  • Cultivates an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
  • Leads and promotes collaboration across multiple disciplines and teams to achieve positive outcomes.
  • Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan.
  • Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan.
  • Plans and executes strategies as well as new clinical and business processes within the region.
  • Optimizes clinical staffing and personnel costs.
  • Manages and monitors key clinical metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes.

Your core team you will partner with daily:

  • Arizona Director of Operations
  • Arizona Director of Sales
  • Arizona Director of Physical Therapy
  • Arizona Specialist Director

Your direct supervisor/manager/mentor: Regional Vice President of Medical Operations (Physician) approaching 10th year with Concentra; who originally started as a staff physician and has been promoted up through Regional DMO and now Vice President. 

Qualifications

EDUCATION/CREDENTIALS

  • Board Certification in a related ABMS or AOA recognized specialty such as: Occupational Medicine, Preventive Medicine, Family Medicine, Internal Medicine, Emergency Medicine or Physical Medicine and Rehabilitation.
  • Current unrestricted AZ medical license or ability to successfully obtain AZ license.
  • Unrestricted DEA license for state of jurisdiction.
  • Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.

JOB RELATED EXPERIENCE

  • Previous or current clinical management and supervisory experience is required.
  • Experience in occupational medicine/employer health services is strongly desired. Comparable experience may be considered.
  • Experience with mergers/acquisitions/clinic startups is a plus.
  • Training: You will have a formal training program for your first 90 days of employment.  For your first 1-2 months, you will work clinically in the centers to understand our workflows and best practices from the clinician’s perspective.  After training is complete, your patient-facing time will be minimal. 

SCOPE MEASURES

  • Direct reports: Yes – Physicians and APC staff
  • Budget responsibility: Yes
  • Accountable for clinical management of all sites (centers and on-sites) within area of responsibility. 100% G&A with 80% of the time spent at sites.
  • Travel: Mostly local, throughout Phoenix, Flagstaff, Tucson. After your first year, we would like for your territory to expand to include our 6 locations in Utah.
  • HQ: You will office out of Phoenix, AZ (relocation assistance available)

INTERVIEW PROCESS

Reply to this job post with a copy of your CV or a little about yourself and phone number/email for our internal recruiter to reach you. After discussion with our recruiter, if you wish to pursue further, we will next request an appointment for you to interview with our senior (physician), Vice President of Medical Operations. All information will be kept confidential; we will only request references if you move to the final interview stages.

Benefits

BENEFITS SUMMARY

  • Medical Malpractice Coverage
  • Generous Paid Time Off
  • CME Allowance/and additional paid time off specifically for CME
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Colleague Referral Bonus Program
  • Relocation assistance available
  • Competitive compensation and bonus plan
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans



We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

Talk to a Recruiter

Deanna hernandez