Accounts Receivable Representative

Job Id
134264
Job Location
Phoenix, AZ
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20200731T232031Z
Overview

In addition to performing accounts receivable duties performs various lead duties for a group of accounts receivable representatives to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.

Responsibilities

RESPONSIBILITIES

  • Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
  • Processes rebills and composes correspondence to customers
  • Monitors and reviews account aging reports to ensure timely collection
  • Reviews documents and reconciles discrepancies and makes needed adjustments
  • Performs account payment reconciliations with incoming receipts
  • Prepares and distributes periodic reports on A/R and past due accounts for management and clients
  • Negotiates with clients’ repayment terms on past due accounts
  • Makes decisions on referring accounts for collection or writing off
  • Trains new employees and assist peers
  • Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice

A/R Aging Report

  • Determines when adjustments are appropriate and necessary and applies
  • Resolves Employer Issues when necessary, such as misapplied or missing payments

Documentation

  • Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation

Rebills

  • Monitors rebills for open balances and takes appropriate action
  • Schedules and distributes work to meet deadlines and facilitate efficient workflows.
Qualifications

QUALIFICATIONS

  • High school diploma or GED equivalent
  • Some college courses, preferred
  • Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
  • Medical billing courses may take the place of on-the-job experience
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies 
  • Familiarity with Microsoft Excel, Outlook, Word experience required
  • Ability to communicate effectively and professionally
  • Excellent time management skills
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • Excellent writing and documentation skills
  • Ability to work independently
  • Ability to handle multiple tasks, projects, duties, and priorities, when assigned

OTHER  

  • Work is performed in an office and field environment
  • Involves frequent telephone and in-person contact with clients, staff, vendors, consultants, and Management. Requires the ability to work in a demanding environment, to work a flexible schedule and to effectively resolve conflicts as they arise.
  • While performing the duties of this job, the employee is regularly required to sit, walk, and stand. Occasional lifting up to 40 pounds. Corrected or normal vision is required in the performance of tasks inherent to office work. Requires moderate typing skills and manual dexterity to operate a keyboard, calculator, telephone, copier, and such other office equipment as necessary.  It is necessary to view and type on computer screens for variable periods of time.
Benefits
  • 401(k) with Employer Match
  • Medical/Vision/Prescription/Dental Plans
  • Life Insurance/Disability
  • Paid Time Off/Holidays
  • Colleague Referral Bonus Program   

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

 

Concentra is an Equal Opportunity Employer, including disability/veterans 



We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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