Junior .Net Developer- Hybrid

Job Id
216539
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20220916T212846Z
Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed.  Concentra’s market specific rate/range will be provided during the interview process.

POSITION SUMMARY
The Jr. Net Developer works under the general supervision of the Software Development Manager and is responsible for the review, analysis, and modification of programming systems. These responsibilities include ensuring adherence to project plans and specifications, as well as, the coding, testing, debugging, and documentation of programs, as it pertains to new and existing systems. Additionally, this colleague is expected to deliver exceptional customer service and is responsible for providing accurate and timely completion of technical development and support tasks in accordance with Information Systems standards and methodologies, as well as requirements defined by Concentra technology standards.

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Responsibilities

THE DETAILS

  • Handle daily support requests received
  • Provide second level assessment, support and resolution of issues including root cause
  • Monitor and respond quickly and effectively to requests received through the production support team and Service Now
  • Collect appropriate and accurate information on all production issues
  • Help maintain, improve, and develop EDI processes
  • Maintain current and accurate data throughout the lifecycle of a ticket
  • Ability to use monitoring tools to properly diagnose system or application issues or downtime
  • Monitor overall performance of IS operations and continually implement improvements
  • Investigate issues/reported bugs, identify the cause, analyze impact, and provide best possible solution
  • Respond to and resolve user technical support issues via telephone, email, and remote access software, as needed
  • Participate in system roll outs with client clinical and IS staff, and complete delegated tasks to meet deadlines
  • Establish SLA's for response time to events and incidents
  • Document customer interactions in Service Now
  • Work flexible schedule as needed
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Qualifications

EDUCATION/CREDENTIALS
Bachelor’s degree in IT related field required or equivalent education and experience
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa

JOB-RELATED EXPERIENCE

Customarily has at least two years of .NET development and maintenance/support experience
Customarily has at least three years of experience in a software development or production support role or operational support role
Customarily has at least one year of experience working in application development
Has proficient knowledge of .NET, HTML, JavaScript, SQL
Knowledge of Microsoft productivity applications a plus
Knowledge of browser-based technology a plus
Understanding of operating systems such as Windows and OS X/iOS a plus

JOB-RELATED SKILLS/COMPETENCIES

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Progressive knowledge of Business Improvement, Problem Management and Preventive maintenance processes
Exhibits superior teamwork skills
Strong interpersonal and communication skills a must
Effective communication skills. Ability to read, write, and speak in a professional manner
Excellent analytical and problem-solving skills are essential
Ability to effectively multi-task and adapt to changing business priorities

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Benefits

- 401(k) Retirement Plan with Employer Match

- Medical, Vision, Prescription, Telehealth, & Dental Plans

- Life & Disability Insurance

- Paid Time Off & Extended Illness Days Offered

- Colleague Referral Bonus Program

- Tuition Reimbursement

- Commuter Benefits

- Dependent Care Spending Account

- Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CONCENTRA IS AN EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETERANS

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