Bilingual Impairment Rating Front Desk

Job Id
Job Location
Houston, TX
Employment Type
Full Time Regular
Health Care

Do you want to apply your skills and knowledge of healthcare to help improve the health of America's workforce? With a national footprint of more than 500 medical centers and more than 130 onsite clinics nationwide, Concentra colleagues are fueled by our drive to provide an exceptional experience for our customers and exceptional care for their employees.

We're in the amazing position for a future filled with growth and success. Bring your talent to Concentra, one of the largest health care providers in the nation and find out just how far it can take you. Are you ready to be a part of the team?

This position supports the Impairment Rating Exam process in a local market.  General duties include processing of referrals, chart preparations, regular patient interaction, and the finalization & distribution of jurisdictional examination report forms.  The position works closely with two other Impairment Rating Coordinators in support of two doctors. 

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  • Referral Processing
    • Process impairment rating referrals from Central Referrals
    • Contact Payor/Adjuster to confirm compensable part of injury and obtains approval for exam
    • Coordinates with patient to schedule exam
  • Chart Preparation
    • Coordinates medical record collection as necessary from outside providers and/or insurance adjusters
    • Chart preparation for examining physician per respective physician’s requirements
  • Patient Interaction
    • Greets patients, communicates wait times, and directs them accordingly
    • Checks patients in appropriate patient management system in accordance with company protocols
    • Explains all required forms to patients and ensures proper completion of all paperwork
    • Checks out patients in appropriate patient management system according to procedure and distributes records according
    • Triage patients
  • Finalizing Reports
    • Enter charges and exam results into IT system
    • Finalizes charges and closes ticket in IT system
    • Enter exams in respective physician’s log of all exams for future reference
    • Generates final reports out of IT system for physician review
    • Proofread reports and coordinates corrections as necessary before distribution
    • Distributes final reports to appropriate parties in a timely fashion
  • Other Duties
    • Follows HIPAA guidelines and safety rules
    • Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly
    • Files paperwork, medical records, and correspondence according to defined company procedure
    • Arranges outside referrals as needed
    • Achieve patient charts
    • Other duties as assigned by doctors and/or management
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  • Certified Medical Assistant (CMA, RMA) preferred but not required
  • Bilingual in English and Spanish. Must be fluent in both languages
  • Experience in clerical work and office administration in a medical environment at least 2 years
  • Experience in communication, organizational skills, and a problem solving
  • Excellent experience with computerized data entry
  • Experience with Microsoft Word, Excel, and Outlook
  • Excellent customer service, attention to detail, team player, multitasking capabilities
  • Willing to commute between 2 Concentra Medical Centers
  • Willing to work extended hours when required
  • Strong knowledge of medical terminology and anatomy
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401(k) Retirement Plan with Employer Match

- Medical, Vision, Prescription, Telehealth, & Dental Plans

- Life & Disability Insurance

- Paid Time Off & Extended Illness Days Offered

- Colleague Referral Bonus Program

- Tuition Reimbursement

- Commuter Benefits

- Dependent Care Spending Account

- Employee Discounts

  • Be part of a committed team that’s growing fast and making a difference
  • At many locations, you’ll enjoy a M-F schedule – your weekends are all yours
  • Work with leading edge technologies and continuously advance your knowledge and skills
  • Perform medical procedures beyond the traditional role

Concentra is an Equal Opportunity Employer, including disability/veterans 

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