Customer Success Specialist

Job Id
144982
Job Location
Addison, TX
Employment Type
Full Time Regular
Industry
Health Care
Concentra
20201120T224531Z
Overview

From our Dallas corporate headquarters to our clinics and worksite locations, Concentra colleagues remain focused on our driving purpose: to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner. We do this by putting all customers (internal and external) first and by displaying:
o A healing focus
o A selfless heart
o A tireless resolve

POSITION SUMMARY
The Customer Success Specialist I supports Concentra’s Operations, Sales and Billing teams with existing account maintenance/management, and removal of suspense transactions/revenue in proprietary database while ensuring data integrity.

Responsibilities

THE DETAILS
• Responsible for daily completion of update cases for existing accounts and removal of suspense, while meeting production requirements and ensuring data quality
• Input data into closed loop propitiatory database system
• Validate data for accuracy to ensure the highest level of data integrity and reject submissions if data is incorrect
• Identify missing data points; research and locate necessary information to ensure a complete and accurate entry
• Review and process account updates per state specific guidelines and data requirements within defined standard operating procedures
• Initiate email validation process with customers for account verification in compliance with Concentra’s account set-up requirements
• Build internal relationships with Operations, Sales and Billing departments
• Coordinate with Information Systems on all technical issues which cannot be resolved with internal troubleshooting process
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SCOPE MEASURES
• Direct reports: No
• Indirect reports: No
• Budget responsibility: Not applicable

Qualifications

EDUCATION/CREDENTIALS
• High school diploma or GED equivalent
• Some college courses in Business Administration or in a related field from an accredited college/university, preferred

JOB-RELATED EXPERIENCE
• Customarily has at least six or more months of experience performing data entry in multiple systems/applications simultaneously

Benefits

JOB-RELATED SKILLS/COMPETENCIES
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Comfortable with using technology and able to learn new systems/applications
• Skilled at multitasking in multiple systems/applications simultaneously
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Effective ability to work in a team environment, as well as independently when required
• Effective interpersonal and communication skills a must; ability to read, write, and speak professionally
• Comfortable in a high-demand environment
• Ability to retain and apply new information quickly


We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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