Email Encryption

Concentra believes that privacy is paramount, especially when it comes to sensitive and confidential information, and is implementing an e-mail encryption system as a proactive step to create an added layer of security, protecting the exchange of protected health information (PHI).

Types of encrypted information

Beginning Aug. 1, any e-mail from Concentra that contains certain sensitive and confidential information or PHI will be encrypted. This new level of security will not affect every e-mail message; only e-mail messages that contain any of the following information will be encrypted:

  • Social Security Numbers
  • National Drug Code Diagnoses, Code Names, and Code Routes
  • CMS Procedure Codes
  • ICD-9 Codes
  • American Banking Association Numbers
  • Credit Card Numbers

Establishing a secure connection

Following the transmission of an encrypted e-mail, clients will receive an e-mail notice about the message with a link to set-up an account. Recipients will need to establish their e-mail as a secure server site. This can be accomplished in two ways:

  1. Recipients can register their information as an accepted user name and password by following the steps in the e-mail notification, which includes setting up a log-in and password within the encryption site; or
  2. A client company can receive sensitive information directly through e-mail, by setting up a TLS connection between your company's e-mail client and Concentra's e-mail system. Through the TLS connection, every member of your organization will be cleared to receive information without the need for each individual to create his/her own account and password in order to view the e-mail.

For more information about Concentra's encryption system, clients should contact their account representative or Concentra's toll-free client number at 1-800-232-3550. We have also included some links to important documents about Concentra's e-mail encryption system.